Hello there and welcome to Just Answer. My name is XXXXX XXXXX X will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.
Now..let's try th easy stuff first. Unplug that cable box from the wall for 60 seconds and then plug it back in.
Turn it on, let it go through its start up thing and then let me know if you have audio.
If not, I will need to know the make and model of the TV, the cable box and how the two are connected.
Please let me know so that we can continue.
but my daughter switched the box out with another box in the house and the sound came back
so ots the box
glad about that
Yup, it does appear to be the box. This is quite common.
If I can help you any further, please do not hesitate to ask. My goal is your complete satisfaction.
Have a wonderful weekend.