How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steve G. Your Own Question
Steve G.
Steve G., Technician
Category: TV
Satisfied Customers: 17964
Experience:  VP of electronic repair company. Audio nut.
329447
Type Your TV Question Here...
Steve G. is online now
A new question is answered every 9 seconds

My question could either be a panasonic plasma question or

This answer was rated:

My question could either be a panasonic plasma question or a cable question. My daughter was watching the TV. Put it on pause for a minute when she came back,pushed play and there wasn't any sound. Ideas?

Hello there and welcome to Just Answer. My name is XXXXX XXXXX I will be assisting you today. I am an engineer with over 30 years of electrical and electronic training, repair and installation experience. I will try and answer your question accurately and precisely so that we can get you on your way.

Now..let's try th easy stuff first. Unplug that cable box from the wall for 60 seconds and then plug it back in.

Turn it on, let it go through its start up thing and then let me know if you have audio.

If not, I will need to know the make and model of the TV, the cable box and how the two are connected.

Please let me know so that we can continue.

Regards

Steve

Customer: replied 3 years ago.

ok thanks

Did it work?
Customer: replied 3 years ago.

no


but my daughter switched the box out with another box in the house and the sound came back


so ots the box


glad about that


thanks

Yup, it does appear to be the box. This is quite common.

If I can help you any further, please do not hesitate to ask. My goal is your complete satisfaction.

Have a wonderful weekend.

Steve

Steve G. and other TV Specialists are ready to help you