How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 33189
Experience:  10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

WHY DOES MY TV TURN OFF BY ITSELF?

Customer Question

WHY DOES MY TV TURN OFF BY ITSELF?
Submitted: 12 months ago.
Category: TV
Expert:  Aric replied 12 months ago.
Hello and thank you for the question. How long have you had the set for and when did the problem occur? How often does the TV shut itself off?
Customer: replied 12 months ago.

we have had the tv for 9 years. This started a week ago.started only once an evening, now several times throughout the day.

Expert:  Aric replied 12 months ago.
Thanks for the reply. When the set shuts down does the standby light on the front begin to blink?
Customer: replied 12 months ago.

Yes. It blinks 6 times. After a minute i hit the on button and it comes on untill it happens again.

Expert:  Aric replied 12 months ago.
Does it blink 6 times then go out, or 6 blinks pause 6 blinks pause etc.?
Customer: replied 12 months ago.

IT DOES NOT BLINK BEFORE IT GOES OFF. IT GOES OFF, THEN BLINKS 6 BLINKS PAUSE THEN BLINKS 6 AGAIN. AFTER SEVER INTERVALS OF BLINKING, WE HIT THE POWER BUTTON AND IT COMES ON.

Expert:  Aric replied 12 months ago.

I understand, I did not ask if the light blinks before the TV goes off. I asked if the light blinks 6 times then stops. Your set is blinking a 6 code (6 times, pause, 6 times, pause) which on this Sony indicates a specific problem.

 

 

 

The 6 blink error code (and 7 blinks as well), is a fault on the D Board in the TV that will require service to stop the TV from shutting itself off. There are not any quick fixes for this problem.



The fault comes specifically from two IC chips which are both part number: MCZ3001D at locations IC601 and IC8002 that have failed. These chips run hot and are more prone to failure from heat. They will typically start to shut down intermittently, becoming more frequent, until the set eventually will no longer power up.



To fix the set, these would need to be replaced by a Tech. As they are soldered in place, the price for parts and labor is quite high- roughly $250-$275 on this TV.



I wish I had better news, but this repair is not likely cost effective on this set, as the TV can be replaced for almost the same money. A new flat screen of the same size is roughly the same price as repairing this TV. However the choice is ultimately yours of course.



If you'd like to have the set repaired, you can use the link below to locate a Tech in your area:



www.tvrepairpros.com





If you need further assistance, let me know and I will be glad to assist you further.

 

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)