Hello, I will be glad to assist you.
Can you please get me the model number off of the back of the TV? How long have you had the set for and when did the problem occur? Also, are you not able to control anything at all on the TV- Volume, Input, MENU, etc.?
Model number is M550VSE. problem just occurred when i tried entering Netflix. Netflix never load screen just locked up. i cannot control nothing on the TV nor the remote.
That did not work. Let me also point out when i unplug tv. The tv doesnt quite shut down screen still stays some what lit with black backgroun and on top right corner the TV HDMI-1 480i SD still apear.
Yes i unplugged the power
Ok i got it unfroze. Before i did unplug right from back of tv. This time i unplugged my power strip right from the wall. It must of been robbing some power off my DVR box before. Thank You i appreciate it.
Excellent and I am glad to hear that. I knew the TV still had power, because there was something keeping the screen lit. That's the only reason I was adamant about making sure the AC was not connected to the set. If you need further assistance let me know.
Thanks again i appreciate you being straight forward and sticking with it. I'm a HVAC technician i know how customers can get lol. Have a good night.
Thank you and you as well. Have a great weekend!