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Shahid
Shahid, Technician
Category: TV
Satisfied Customers: 6205
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech.
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I have a Panasonic PT-60DL54 that just had a bulb change.

Resolved Question:

I have a Panasonic PT-60DL54 that just had a bulb change. Upon turning on we now have a yellow oval circle in center on screen? what the heck is this?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello my name is XXXXX XXXXX I will be glad to assist you. If you press menu on the original TV remote, is the MENU covered by the yellow circle or does it appear over the circle? Also is this a distinct circle, or more like an obscure "blob" on the screen?
Customer: replied 1 year ago.


it is on everything that shows on the TV. I think its pretty distinct. I can try to attach pictures if that helps.

Expert:  Aric replied 1 year ago.
Yes if you could please attach a picture that will help determine what this circle is all about. If you have trouble attaching you can also email a picture to:XXX@XXXXXX.XXX and put Attn:Aric in the heading please.
Customer: replied 1 year ago.


sent them via email to email you provided

Expert:  Aric replied 1 year ago.
Thank you. It may take the site Administration several hours to send me them (sometimes I get them right away as well though). I will reply back once I see them.

Best regards, Aric
Customer: replied 1 year ago.


ok. thanks

Expert:  Aric replied 1 year ago.
No problem.
Customer: replied 1 year ago.


sounds like the pictures were forwarded last night.....please let me know after the review them.


 


 


thanks again!

Expert:  Aric replied 1 year ago.
I was not sent an e-mail with any pictures attached from Just Answer. Were you able to put "Attn: Aric" in the heading of the E-mail?
Customer: replied 1 year ago.


yes. then they asked me for my email associated with acct and I provided that. i received another saying it was sent to you and I could contact you accordingly.....


 


let me try again thru here......it kept giving me error messages yesterday.

Expert:  Aric replied 1 year ago.
The error message is very common. I am looking at my e-mail page on another screen right now and I haven't received an e-mail from them yet.
Customer: replied 1 year ago.


DANG IT !!

Expert:  Aric replied 1 year ago.
I'm sorry, I don't know what happened on their end. I really want to see this picture and figure out what is wrong with your TV. I will try to contact a Moderator and see if they can assist here.
Customer: replied 1 year ago.


I will also see if I can pull this site up on my phone and attach pic that way.....might be my work server that is blocking

Expert:  Aric replied 1 year ago.
Okay that sounds good. I've got someone looking into it as well.
Customer: replied 1 year ago.

just tried to send them again through the support people.


 


 


phone wouldn't work either

Expert:  Aric replied 1 year ago.
I'm e-mailing support right now as well.
Customer: replied 1 year ago.


any luck yet?

Expert:  Aric replied 1 year ago.
Yes, they said that there was no e-mail sent to them with any pictures attached from your e-mail address. Did you actually send attachments to that e-mail address?
Customer: replied 1 year ago.


ugh........seriously!! Yes, 2 pics to them. that's ridiculous...I sent two pics yest......then 2 more again this morning .

Expert:  Shahid replied 1 year ago.
Hello, my name isXXXXX'll be happy to assist you,

- Can you please upload those pictures to any photo sharing site like http://minus.com/ or http://imgur.com/ and post the link of uploaded pictures to view them?

Thanks.
Customer: replied 1 year ago.


I can try that......will his be sent to Aric ??

Expert:  Shahid replied 1 year ago.
We both will see them, Aric is opted out from this question and now I'll try best to assist you.
If you want to work with him, please let me know.

Thanks.
Customer: replied 1 year ago.


oh....I enjoyed Aric, but I need an answer..... try this...


 


http://homefinderkane.imgur.com/all/


 


 

Expert:  Shahid replied 1 year ago.

" homefinderkane's images are not publicly available "

Please unlock those images as it might set to private view.

Customer: replied 1 year ago.


ok, didn't know that.


 


try again.....should be good now.

Expert:  Shahid replied 1 year ago.

Yes, its OK now and I just received 2 pictures from JustAnswer customer service as well that you sent.

Unfortunately, it is problem of light engine (optical block) of TV that generates an image to be projected on TV front screen.
Light engine replacement would resolve the problem but it would cost good money like $700 to $800 that seems very high and new TV of same size would be available in that amount.

I'm sorry there is no easy or quick fix for this problem.
Please feel free to respond if you have any additional questions.
A positive rating to answer would be greatly appreciated!

Regards,
Shahid.

graphic

Shahid, Technician
Category: TV
Satisfied Customers: 6205
Experience: I have been repairing electronic gear since 1993 as a qualified Sony tech.
Shahid and 6 other TV Specialists are ready to help you
Customer: replied 1 year ago.


oh man. Someone mentioned that to me but I read online had the same issue and had Panasonic reformat the color correction and screen and it went away.


 


Any thought on that?

Expert:  Shahid replied 1 year ago.
I'm sorry I don't see any info about Panasonic recall on this issue, however, you may please Contact Panasonic directly if they can offer any thing or discount on new TV as compensation.

Thank you.

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Shahid
Shahid
Owner of Repair Shop
3444 Satisfied Customers
I have been repairing electronic gear since 1993 as a qualified Sony tech.