Have TV Questions? Ask a TV Technician
I've had the set for about 8 yrs; the problem started 2 months ago.
Blu-Ray player, surround sound, Directv. Same issue for any input device.
As for the menu, I'm at work and will have to ask my wife to find out. Can you wait a few minutes for that?
Both devices have dedicated cables to the TV. Of course, my wife says now the lines have disappeared, but usually it takes several minutes before they show up; she's going to call me back in 5 minutes.
Just in case, can you give both case answers - one for if the lines are on the menu screen and one if they're not?
OK - please stand by; we're working on it. How long do I have you for? Can I keep the dialogue open between us? Obviously the TV didn't fix itself so I just have to wait till the lines come back before I can find out about the menu thing.
Cool. I'll stay on for a while.
The menu shows no lines.
Bad news money-wise as the board's $300 but I appreciate your excellent customer service.