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Ask Shahid Your Own Question
Shahid, Technician
Category: TV
Satisfied Customers: 9368
Experience:  I have been repairing electronic gear since 1993 as a qualified Sony tech
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Lost audio completely

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Lost audio completely
Hello, my name isXXXXX'll be happy to assist you,
I'm sorry you are having this difficulty.
Please allow me to ask you a few questions about your TV so that we can troubleshoot the issue.

- Is sound lost on cable box channels?
- Have you tried to check sound by connecting and playing DVD player in TV?

Customer: replied 3 years ago.

Sound lost on all channels. I will try DVD player now

Thanks Robin for the reply.
Please post back about sound of DVD player.

Customer: replied 3 years ago.

sound is fine on DVD

Excellent, TV looks fine and problem seems in cable box that is not sending sound signal to TV for some reason.
Please unplug cable box power cord from wall outlet for 10 minutes to reset, replug and check sound output in TV.
Please post back how it worked.
Shahid and 2 other TV Specialists are ready to help you