Have TV Questions? Ask a TV Technician
Hi! My name is Tim, I am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -If you push the MENU button on the tv itself, does the menu show clear on the screen or is it affected? -How old is the unit? - Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
Yes. The picture is awful.
Here is the screenshot when HDMI is connected:
Picture when I start my TVwithout connecting any source: http://img600.imageshack.us/img600/1904/txhc.jpg
I am very afraid I have no good news for you. What you have is a LCD panel that has failed, this is a very common problem with these new LCD televisions and there is no way to fix it. The part price is always more than a new television. For example the part needed to fix your set is over $1600, you can buy a new set for half that price. Unfortunately there are a lot of good folks in your position, they have bought these nice sets, and after 18 months to 4 years the tv is going into the garbage unless they bought an extended warranty on it.
The only bit of advice I can give you if you don't have a warranty is to call Samsung and complain to them, a lot of manufactures are working with their customers because these sets are failing so prematurely. A lot of times the manufacture will repair the set, or supply the part at no cost, leaving you with the labor for installation.
Please let me know if you have any other questions or need any other information at all, if you do please use the reply to expert tab. If this was all the info you needed then please remember to rate me before leaving. Please do not hesitate to ask anything, happy to help in any way I can!