How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7173
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

I have a Samsung Model # XXXXX Serial # XXXXX that

This answer was rated:

I have a Samsung Model # XXXXX Serial # XXXXX that started making a loud vibrating noise while we were watching it. We turned and unplugged the TV to see if the noise would stop to but no avail. Any suggestions??
Welcome! I'm Dan, a TV repair pro with more than 10 years of experience in consumer electronics troubleshooting and repair. I'd be happy to help!

I've seen this issue a few times on your model. It the noise quite loud? Can you hear it from across the room? Also, does it sound like a high pitched grinding noise?

Customer: replied 3 years ago.

noise is loud and yes it can be heard from across the room and no it doesn't sound like a high pitched grinding noise.




Thanks, Karen.

Is the picture affected at all? Any discoloration issues? Flashing on screen, maybe?

Customer: replied 3 years ago.

The answer to the first two questions is maybe but no flashing.



OK, thanks for clarifying. This is a pretty common issue.

The TV's color wheel is failing. The color wheel resembles a small fan.... each "blade" is made of glass, and each one is a different color. It spins at about 10,000 RPM and helps to filter the white light coming from the TV's lamp.

Over time, the motor that spins the wheel can begin to seize... that's the noise you're hearing... the motor working overtime to try and maintain that 10,000 RPM speed.

The color wheel is replaceable... so that's good news. The part normally runs about $100. For parts and labor, you'd be right around $350 at most local TV shops.

Alternatively, you or someone you know could do the labor portion... that way you'd only be spending for the replacement wheel. I can help with that, too, if that's the path you want to take.

I hope this answers your question. If it doesn't or if you want more information, just let me know!

Dan and other TV Specialists are ready to help you
Customer: replied 3 years ago.

Where would I locate the color wheel replacement?


Good question.

The part number is BP96-00250A. You can order one >>here<<.

There's a good tutorial at >>this link<<, and also some good videos >>here<<.

Hope that helps!

Thanks again for using the site, and for letting me assist you. If you need anything else, now or in the future, be sure to let me know! There are other categories, too... Legal, Medical, etc.

Oh! The site should be sending you a short survey. I'd really appreciate good marks. Thanks in advance!