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need help on low volume in tv1526.volume maxes out at 63 and no higher

Customer Question

need help on low volume in tv1526.volume maxes out at 63 and no higher.
i just purchased the tv. The tv setup format is only available in spanish. Please
help me asap. Thank You
Submitted: 2 years ago.
Category: TV
Expert:  Tim Nolan replied 2 years ago.

Hi! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful:


-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)


Please give me this information and I will be happy to assist you further.
Thank you,
Tim Nolan

Customer: replied 2 years ago.

The tv is new. The problem accured during setup.


 


 


 


 


 


 


 


 

Expert:  Tim Nolan replied 2 years ago.
Does the volume indicator stop at 63 or does it keep going up but does not get any louder after 63?

Tim
Customer: replied 2 years ago.


Iam waitng for your tech response. Please Respond ASAP.

Expert:  Tim Nolan replied 2 years ago.
Hi, are you seeing my responses? I responded at 6:49 EST with the response below, did you not get it?


Does the volume indicator stop at 63 or does it keep going up but does not get any louder after 63?

Tim


Please let me know.
Tim
Customer: replied 2 years ago.


volume stops at 63.


 

Expert:  Tim Nolan replied 2 years ago.
OK what all do you have hooked to the tv? (cable, satellite, dvd, game, etc.)

Tim

Customer: replied 2 years ago.

I have a HDMI Cable connection only.

Expert:  Tim Nolan replied 2 years ago.
So you only have one device hooked up? (cable, satellite, dvd, game, etc.)

Tim
Customer: replied 2 years ago.

I have only the HDMI cable hooked up to the new tv.


 

Customer: replied 2 years ago.


HDMI Connection only.


 

Expert:  Michelle-Mod replied 2 years ago.
Hi, I’m Michelle a moderator for this topic. It seems the professional has left this conversation. This happens occasionally, and it's usually because the professional thinks that someone else might be a better match for your question. I've been working hard to find a new professional to assist you right away, but sometimes finding the right professional can take a little longer than expected.

I was checking to see if you had already found your answer or if you still needing assistance from another one of our professionals?

Please let me know if you wish to continue waiting or if you would like for us to close your question.

Also remember that JustAnswer has a multitude of categories to help you with all your needs from Pet to Legal.

Thank you,

Michelle~Moderator
Customer: replied 2 years ago.

Please close my question.

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