How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dan Your Own Question
Dan
Dan, Master Tech and Repair Facility Trainer
Category: TV
Satisfied Customers: 7177
Experience:  USAF trained; A.A.S Electronics; A.A.S. Education; Currently teaching advanced troubleshooting and repair for the DoD.
42300671
Type Your TV Question Here...
Dan is online now
A new question is answered every 9 seconds

I have a Samsung DLP HDTV purchased in 2006. Serial No.

This answer was rated:

I have a Samsung DLP HDTV purchased in 2006.

Serial No. B18E3CKL800249M
Model Code:HLS5086WX/XAA
Version: PBO1

TV works fine for 30 seconds and then video goes out. 10 seconds later audio goes out.
TV turns off and Standby/Temp light blinks Red, Timer light blinks green, Lamp light blinks green. Diagnosis?

Dan T. :

Welcome! I'm Dan, a TV repair pro with more than 10 years of experience in consumer electronics troubleshooting and repair. I'd be happy to help!

Dan T. :

Let me know when you've joined the chat.

Customer:

Ready

Customer:

Ready to chat.

Dan T. :

Excellent. Welcome.


 

Dan T. :

OK, let me get up to speed here...

Dan T. :

You have a HLS5086WX that works fine for 30 seconds...

Dan T. :

Then you lose video. 10 seconds later, audio goes out.

Dan T. :

Then all 3 LEDs blink at you?

Dan T. :

Is that right?

Customer:

Correct

Dan T. :

And the TV is... about 7 years old. Have any parts ever been replaced?

Dan T. :

Have you done anything to remedy this, yet?

Customer:

No parts have been replaced.

Customer:

No remedy

Dan T. :

OK. During the 30 seconds... how is the picture?

Dan T. :

Good? Coloring OK?

Customer:

Picture is slightly darker than before.

Dan T. :

Any odd noises when it's up and running?

Dan T. :

Whining, or grinding?

Customer:

I had noticed whining a few days before it went out.

Dan T. :

How loud? Really screaming at you?

Dan T. :

Or more mild?

Customer:

No.....Suttle

Dan T. :

OK. Might have a color wheel issue coming in the next year or so, but I wouldn't cross that bridge just yet.

Dan T. :

Let's talk about why the TV is shutting down...

Dan T. :

The TV's lamp is dying.

Dan T. :

And needs to be replaced.

Dan T. :

That's actually good news... totally normal occurrence for a 7 year old TV like this.

Dan T. :

I'm surprised you got 7 years out of it... most folks get 3-4.

Dan T. :

Anyway... we just need to replace the lamp, and you should be up and running here.

Dan T. :

OK?

Customer:

OK. What is the process for lamp replacement.

Dan T. :

Very easy. It was designed to be user replaceable.

Dan T. :

I'll give you two links... one for the lamp, and one for the replacement.

Customer:

Sounds good. Expensive?

Dan T. :

Just a minute for the replacement link.

Dan T. :

Yes, a little.

Dan T. :

$140

Customer:

I can live with that.

Dan T. :

OK, here's the link for the replacement...

Dan T. :

On page 128.

Customer:

Ok

Dan T. :

Very easy... just a screwdriver and maybe 10 minutes.

Customer:

I'll give it a try.

Dan T. :

Then you should be good to go.

Dan T. :

If you get stuck, just let me know!

Dan T. :

I'm online pretty much everyday, off and on.

Customer:

Cool

Dan T. :
OK. I'll go ahead and turn on the answer rating feature now. Please be sure to leave me a positive rating before you close the chat window. Thanks!
Customer:

No problem.

Dan and 2 other TV Specialists are ready to help you
Thanks again for using the site, and for letting me assist you. If you need anything else, now or in the future, be sure to let me know! There are other categories, too... Legal, Medical, etc.

Oh! The site should be sending you a short survey. I'd really appreciate good marks. Thanks in advance!


Best,
Dan