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Aric
Aric, Technician
Category: TV
Satisfied Customers: 33423
Experience:  10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
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I have a dlp 65inch Mitsubishi diamond series tv prob around

Resolved Question:

I have a dlp 65inch Mitsubishi diamond series tv prob around 3 years old I now have what appears to be a white pixel in the middle of my screen its stationary and stays on even after I turn off the tv until the bulb turns off I was wondering is this dust and just a cleaning issue or is this more serious? thanks for your time!
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, My name is XXXXX XXXXX I will be glad to assist you. Please keep in mind that there may be a few minutes between replies, as I research your problem.

Does the Pixel appear on your screen regardless of what you're watching on the set (Cable Box, DVD player, Antenna, etc.)?


Customer: replied 1 year ago.


yes

Expert:  Aric replied 1 year ago.

Thank you for the reply.


The dot that you're seeing is not dust, and is actually an internal problem with the TV that requires a component to be replaced.


I will try to explain this the best that I can here.

 

This problem is one that is common with your set, and any DLP that uses a "DLP" in the Light Engine. The DLP chip which contains thousands of tiny mirrors on it is the culprit, and each spot that you see, is one of the tiny mirrors failing.

 

The problem will continue to get worse until the DLP chip is replaced, and there are no settings you can adjust, etc. that will fix the issue. Mitsubishi is aware of the problem and has stepped up to the plate to cover half of the repair. The chip itself is $250 and the cost of labor is also $250, with Mistubishi covering the cost of the part, you will be left with the labor charge.

 

You should contact Mitsubishi at the number below and tell them that you have a failing DLP chip and you would like them to fix the problem.


http://www.mitsubishi-tv.com/support/contact

 


If you need further assistance, let me know and I will be glad to assist you.


 

 

Aric, Technician
Category: TV
Satisfied Customers: 33423
Experience: 10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
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