How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Aric Your Own Question

Aric
Aric, Technician
Category: TV
Satisfied Customers: 32984
Experience:  10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
Type Your TV Question Here...
Aric is online now
A new question is answered every 9 seconds

I have RCA Model SPS36123 Kitchen LDC TV/DVD Combo. The TV

Resolved Question:

I have RCA Model SPS36123 Kitchen LDC TV/DVD Combo. The TV is not coming on and I keep seeing an error code. 2V5E or 2U5E What does that mean?
Submitted: 1 year ago.
Category: TV
Expert:  Aric replied 1 year ago.
Hello, My name is XXXXX XXXXX X will be glad to assist you. Please keep in mind that there may be a few minutes between replies, as I research your problem.

How long have you had the set for and when did the problem occur?
Additionally, what is connected to the TV for devices (DVD, cable box, etc.), and do you have the same issue regardless of which Device you're watching?
If you press MENU on the TV when the problem is occuring, does the MENU display normally on the full screen?
Customer: replied 1 year ago.
Had it for about 6 years.
The problem just started happening in the past few days.
It is connected to an ATT U-verse wireless cable box.
Same problem regarless of what it's connected to.
When menu pressed does not display on tv screen. Getting nothing on TV screen.
It happened the other and with constant turning it off and on and changing to TV mode it finally came on.
The display is on the unit is only bright enough to read initially when you turn it on and it displays the time, then DVD, then you change mode to TV you can hardly read it.
Expert:  Aric replied 1 year ago.
Thanks for the reply.


So, after initially powering on the TV, the screen goes dim, then you can barely see the image?
Customer: replied 1 year ago.
Not the TV screen, there is nothing on it. I'm talking about the display on the unit that shows the time and the mode, etc.
Expert:  Aric replied 1 year ago.
Okay I understand. Please shut the TV off, then disconnect the set from power. Then press and hold the Power Button on the TV itself (not the remote), for 10 seconds. Plug the set back in and press power once. Let me know if you have the same problem please.
Customer: replied 1 year ago.
ok. tried that and thought it might be going to work but still nothing.
we turn the tv on with the remote from the att u-verse unit if that makes a difference. it has always worked that way.
Expert:  Aric replied 1 year ago.
Thank you for the reply.

The remote is not likely causing the issue, but to rule it out, we need to use the buttons on the TV itself, or the original TV remote. So, let's put the Uverse remote away for now, then use the buttons on the TV itself to turn it on, then press MENU, or Input, or Volume. Let me know if any of these things show up on the TV screen.

Also, as an aside, is the Uverse Box powering up normally, and what does it show on the front of its display?
Customer: replied 1 year ago.
ok. tried that. still nothing.
Expert:  Aric replied 1 year ago.
Okay, what I had asked was if the TV screen shows anything at all?

Also what does the display on your cable box show?

Is the power light on the TV changing as if it was turning on?
Customer: replied 1 year ago.
TV screen is black.
There is no display on cable box just lights for power, link, hd.
The only power light on the tv is on the display and it is on.
Expert:  Aric replied 1 year ago.

Okay, unfortunately this indicates a fault in the RCA TV unit, and this is not something that can be corrected via any settings or adjustments. The set would require service to correct the issue. Possible causes are a faulty power supply board, or mainboard in the RCA set.

Average cost for this type of repair will between $100-$200 depending on which circuit has the failure on the set. Given that a new LCD TV would cost you only around $200 for the same sized TV, I would think long and hard before deciding whether or not to repair this set.

 

I know this is not the answer you'd hoped for, but I see this problem fairly often with these sets.
If you'd like to have the set repaired, you can use the link below to locate a tech in your area:
http://www.tvrepairpros.com/

 

If you'd like any other type of assistance, or a recommendation for a new set, please let me know and I will be glad to assist you further.

 

Aric, Technician
Category: TV
Satisfied Customers: 32984
Experience: 10+ yrs. experience installing and repairing TVs and A/V systems. Owner of A/V installation and repair business.
Aric and 4 other TV Specialists are ready to help you
Customer: replied 1 year ago.
Ok. That's what I figured. Thanks for your help.
Expert:  Aric replied 1 year ago.
You're welcome and sorry for the bad news. If you need anything else, please don't hesitate to ask.
Customer: replied 1 year ago.
Is there a way to print off this exchange of messages?
Expert:  Aric replied 1 year ago.
I'm not sure how that works on the customer's end- I only answer the questions on here, and do not know any inner workings of the site itself. I would suggest copying and pasting the replies to a Wordfile then printing, or to try printing the page. If not, I can also submit a note to the site Administration to contact you regarding how you could print this dialogue.
Customer: replied 1 year ago.
Thanks. Have a good night!
Customer: replied 1 year ago.
Actually, I have one more question. How do you get on with this site and do you work from home? I have a brother who is very techie and needs work but needs to work from home.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)