Hi! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -How big are the dots? -How old is the unit? - Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
The dots are 1/8" in diameter. They cover the entire screen. About 300 white dots.I bought the T.V. 6/29/07 I have cable and they are present if im watching cable programming and when I watch a DVD and WII games.
Please let me know if you have any other questions or need any other information at all, if you do please use the reply to expert tab. If this was all the info you needed then please remember to rate me before leaving. Please do not hesitate to ask anything, happy to help in any way I can!
So this is not a re-call item? Would you recommend avoiding the purchase of DLP TV in the future? If so, what type would you recommend purchasing in the 50" to 60" range?
I did what you suggested, and called Samsung. I gave them the serial # XX my TV and they said it is one that is on their list for a completely free repair. I just have to arrange a time for the technician to come out to the house. So thats great news.
Thanks for your help!