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Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
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I have a 60 inch Toshiba projection screen I

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I have a 60 inch Toshiba projection screen

I have a 60 inch Toshiba tv projection screen the sound is very low and won't adj. I tried to reset but it ask for code, the picture qulity is fine, can you help

Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful:

-Can you double check the model number for the television? (this can be found on the back of the unit)
-How old is the unit?

- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)

Please give me this information and I will be happy to assist you further.
Thank you,
Tim Nolan

Customer: replied 3 years ago.

model no 61A62 yes i have this problem at all times

When you push the volume up button on the tv itself, what does the tv do?

Customer: replied 3 years ago.

volum remains the same hardly autible it ask for a 4 digit code

What is the exact message you get on the screen?

Customer: replied 3 years ago.

no message just a blank slot for a code

Does the same thing happen if you push the MENU button?

Customer: replied 3 years ago.

the menu pops up but the volume function does not respond

OK are you able to move through the menu and everything?

Customer: replied 3 years ago.

yes. is there a factory reset code

OK go into the menu, then go to the LOCKS section, you will see a setting that says FRONT PANEL LOCK, is it set to on or off?

Customer: replied 3 years ago.

front panel lock is set to off

OK so lets see if we can get rid of this code issue.

When it asks you for the code, push the RECALL button on the Toshiba remote rapidly 5 times, this should release the code.

Please let me know.

Tim Nolan and 4 other TV Specialists are ready to help you