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Aric, Technician
Category: TV
Satisfied Customers: 41521
Experience:  15+ years in the field. Owner of AV Installation, OEM and Repair company
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My kindle will not turn on.The green light is on

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My kindle will not turn on.The green light is on
Hello, My name is XXXXX XXXXX I will be glad to assist you.
I'm sorry to hear about the problems you're having with your Kindle.
Try and rectify this issue by performing a hard-reset on the unit to reset the Firmware. Do this by pressing and holding the power button to the "ON" position for 30 seconds, then release and wait another 2 minutes for it to reboot. Then slide the switch once more to turn on. If this does not work the first time then please try this last ditch effort to get the unit up and running. Plug into the charger for 15 minutes, then while it is still plugged in, try the reboot twice more. If this does not correct the problem, then please reply back with how long you've had the Kindle for, and the model number off of the back.
Aric and other TV Specialists are ready to help you
Customer: replied 3 years ago.

thank you so much,it works, thankyou thank you. Marilyn

Thank you for the reply Marilyn, and I am very glad to hear it's working now.

If you need anything further at all, please let me know.

If you're satisfied with my service, can you please rate the answer accordingly?