How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Jack Your Own Question

Jack
Jack, Technician
Category: TV
Satisfied Customers: 4137
Experience:  35 years experience as audio,video repair and installation tech
39158752
Type Your TV Question Here...
Jack is online now
A new question is answered every 9 seconds

I keep getting a no signal message from the cable box. The

Resolved Question:

I keep getting a no signal message from the cable box. The tv works with a dvd, but is not recognizing the cable
Submitted: 1 year ago.
Category: TV
Expert:  Jack replied 1 year ago.
Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;

Can you tell me what kind of cables/connection you have between the tv and cable box ?
Is it HDMI or color coded audio/video cables ?
Customer: replied 1 year ago.

HDM2

Expert:  Jack replied 1 year ago.
o.k and about the dvd that work on the tv , did you also connect it with a hdmi cable ?
Customer: replied 1 year ago.

yes

Expert:  Jack replied 1 year ago.
o.k and if you use the same hdmi cable that is on the cable box now ,does it work ?
I mean if you just pull out the hdmi cable from the cable box and connect it in the dvd so that you will be using the same input on the tv and cable.
Customer: replied 1 year ago.

no, I still get a no signal

Expert:  Jack replied 1 year ago.
O.k then if you connect the cable box in the same input where the dvd was working, do you get something there ?
Customer: replied 1 year ago.

no. The hdm2 line does not work anywhere else. the dvd is connected by three wires, white, yellow, and red. That is all the wires that are connected to the tv.

Expert:  Jack replied 1 year ago.
O.k , I thought that you said earlier that the dvd was connected with a HDMI cable as well.
Have you tried a different HDMI cable and/or tried a different hdmi input on the tv beside hdmi 2 ?
Customer: replied 1 year ago.

yes. we took the hdm1 cable from another tv and it didn't work. I have little kids in the house. Is it possible they touched a button somewhere on the tv that would cause this?

Expert:  Jack replied 1 year ago.
If the tv is on the correct input and the cable is in securely then that is all it would need to work.
Before going further though, not sure what the cable company had you try but you could try to pull out the cables box`s power cord for a couple of minutes, in the mean time turn off the tv and turn it back on only after you plug back the cable box power cord
Jack, Technician
Category: TV
Satisfied Customers: 4137
Experience: 35 years experience as audio,video repair and installation tech
Jack and 2 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)