Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -What is the model number for the television? (this can be found on the back of the unit) -How old is the unit? - Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
I have to look.
I will try to get the model number. Please wait
the words/pictures in the menu have color
I have a cable box
all cables are tight
I have had great difficulty getting responses from you and I keep getting requests for money although I have paid. This has taken over an hour to get to this point and you say you had trouble with the internet Perhaps that has been the problem.
Perhaps your internet problem has caused the constant requests for money although I have paid as well as my not getting responses to my replies to
your inquiries. It has taken over an hour to get to this point.
Hello Please BE aware This is tech information service. you are paying for the benefit of my real world experience and can save you time and moneyTim has opted out but i do believe he was on the right track you must understand this is not our site dont confuse your displeasure with the site and that of the experts trying to help you you need to look on the back of your cable box and you need to PUSH and twist EVERY CONNECTION and do the same on the back of the tv as well you should have 5 wires hooked to the tv from the box GREEN and RED and BLUE make up picture then there are 2 more for audio RED and WHITE do not confuse AUDIO RED with PICTURE RED the result will be NO or WEAK color check this carefully and post back please
alll cables are tight
Picture is black and white
don't have a dvd
menu is in color and the Color index is pushed to the lowest range. All others are fine
I don't know how to do that. I am 77 years old and don't know what ac power is. I don't know what to do