Have TV Questions? Ask a TV Technician
Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -If you push the MENU button on the tv, do the pictures/words of the menu look normal or are they affected too? -How old is the unit? - Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game console, etc.)
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
I have tried the digital antenna and roku. They both have a picture that is too bright. The menu looks fine when it comes up. But it is in darker colors so I am not sure why it would look normal.
(if you can post a picture, please click the icon above, where you are typing, of the paper clip. This will allow you to upload a picture)
It must be something just showing up in the pic I took. The problem is a bleached picture. When people are on the screen their foreheads are very white and sometime very shiny.
Yes and with a DVD player. Every input whether it be coax or HDMI cables or RCA cables it doesn't matter.
Very sure.During our conversations I reset to factory default settings and it did not change it. I'll bet you talk to some people that may not be very technical. I am very good with this kind of stuff. I was in the automotive parts and repair business for 25 years. So I understand electronics somewhat. I'm not discounting the other clients but just trying to let you know my technical abilities. I have checked the basics on this TV for the last month or so.
Please rate my service and push the submit button. If you need anything further at all, please use the REPLY TO EXPERT tab and I will be more than happy to help you further.
If I take this TV apart, in your opinion and history do you think I will be able to see a burned or identify a failed component on the board? Or is there normally no physical damage evident.
I see on Ebay like you were talking. They list a
Is that the part you are talking about?
I was just talking with someone from shopjimmy.com. He agreed with your diagnosis. I will give you positive feedback. Good job Tim. Thanks for your help. One thing. I want to pay the $38 I was quoted but do not want a monthly subscription. Hopefully I can figure that out. Thanks again for your help.