How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Steven Your Own Question
Steven
Steven, Technician
Category: TV
Satisfied Customers: 2759
Experience:  Ma. Master Technician Lic. Authorized Warranty Support.
59014109
Type Your TV Question Here...
Steven is online now
A new question is answered every 9 seconds

I have shadows in my flat screen tv how do I get rid of th

This answer was rated:

I have shadows in my flat screen tv how do I get rid of this?
Hi,
Thank you for asking your question today. It would help us to know:
You have listed the model as Yoshida, The model number indicates a Sony?
Do the shadows appear with all inputs selected, if you watch a DVD or use a game console?


We're looking forward to hearing back from you soon!
Customer: replied 3 years ago.

The Model is a Sony KDL-52WL135, and the shadows appear on the bottom have of the screen with all inputs.

If you bring up the menu using the Sony TV remote do they effect the menu icons and text?
Customer: replied 3 years ago.

the sony remote does not have a menu on it? do you mean the input ?

The Home screen or button that brings all of the user controls etc. I want to see if the menu items and text are also effected by the video issue.

Customer: replied 3 years ago.

the input button which brings up all the user controls and the menu button on my cox remote are all affected by this video issue.

I understand, we need to see the icons and text graphics of the TV menu not the cable box menu, this menu would have to brought up via the Sony TV remote and selecting the Blue Home Button this will bring text and graphics for the user menu and we want to see if the problem effects those items too.
Customer: replied 3 years ago.

yes, the home button brought up the user menu and these items are affected too.

Ok thank you, XXXXX XXXXX all the question but we want to have a good idea of what is going on with the TV.
So we know that the issue is effecting the internal graphics.
What do the shadows look like?
Are they just dark areas accross the screen?
lines?
Can you try and explain in a little more detail how they effect the picture?
Customer: replied 3 years ago.

I have horizontal lines which separates my picture into four sections from top to bottom, and written words are scalloped.

Ok, this does not sound like anything you are going to be able to correct with remote settings or anything that simple. It is starting to sound like a LCD screen issue and that would be a terminal failure as the screen replacement cost would exceed the value of the TV. Is it possible for you to take a picture of the issue and upload it here using the paper clip or tree icon? If I could see this issue I think I can tell if it is a LCD screen issue or not.
Customer: replied 3 years ago.

Okay. I thought it was a LCD screen issue, and we're disappointed because the TV lasted only for 4 years. Thanks for analyzing the problem.tv

I do think that you have a LCD screen issue but I can't really confirm it with out seeing it, It seems the picture you tried to upload didn't make it for some reason, it's just a small box with no image.

Steven and 2 other TV Specialists are ready to help you
Thank you so much for the rating, you can always post back to this question with follow up questions at no extra charge. If you can please try and upload that picture so I can take a look at it to verify the panel problem. Thank you again.