How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Steven Your Own Question

Steven
Steven, Technician
Category: TV
Satisfied Customers: 2701
Experience:  Ma. Master Technician Lic. Authorized Warranty Support.
59014109
Type Your TV Question Here...
Steven is online now
A new question is answered every 9 seconds

I have a Philips 50" plasma that I bought in 2006. Model 50PF7321D/37.

Resolved Question:

I have a Philips 50" plasma that I bought in 2006. Model 50PF7321D/37. When I turn it on, I get a blinking red light after 7 seconds. I called Philips and they said I need a tech to probably replace some power board. How long should a plasma TV work without problems, is the cost worth it? Today I can get a 60: LCD for $999. Isn't today's technology much better and upgradeable through the internet?
Submitted: 2 years ago.
Category: TV
Expert:  Steven replied 2 years ago.
Hi,
Thank you for asking your question today.
To answer you question I have looked up the power board price for your Tv, it is 125.00 dealer cost, a shop repair may run you about 225 to 250 depending on the service centers in your area. That is if the power supply board is actually the problem, there are other scenarios that could cause this issue in this Tv. most of which would be more costly then the power board. You are correct in the fact that todays TV's are much more advanced and have on board internet capabilities to view many types of entertainment websites. As far as how long a unit should last I would agree that 6 years is not a long time considering the price you pay for these units. Plasma Tv's can be a a bit more expensive to repair as the Ymain and Buffers and Xmain boards are bit more costly. The average repair cost on plasma here on the east cost is 350.00 to start, really depends on what is wrong. You will have decide if the addition features you will gain on todays TV's are worth the extra expense of replacing vs repairing. I hope I have answered your questions and please do not hesitate to reply for further information or advise. I will be happy to assist with any help I can provide.

We're looking forward to hearing back from you soon!
Customer: replied 2 years ago.

Other than "unplugging" the TV, is there anything else I can do before bringing in an "expert". I will need an in-house repair so I am estimating the cost @ $350. New Samsung LCD 60" is $999. ( although the plasma had a superior picture) The cost may not outweigh the benefit.

Expert:  Steven replied 2 years ago.
Do you have equipment (digital multimeter) and any experience with trouble shooting voltages? There is no reset procedure for an issue like this on this Tv. basically the unit is in a protected shut down mode as a failure has been detected by the main board in one of the vital circuits.I don't know where you are located but I think an in home repair is going to be closer to the 450 to 500 depending on what is found to be bad.
Steven, Technician
Category: TV
Satisfied Customers: 2701
Experience: Ma. Master Technician Lic. Authorized Warranty Support.
Steven and 2 other TV Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)