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Joe
Joe, Technician
Category: TV
Satisfied Customers: 6439
Experience:  ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
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VIZIO internet apps will not come up when the VIA button is

Resolved Question:

VIZIO internet apps will not come up when the VIA button is pressed
Submitted: 2 years ago.
Category: TV
Expert:  Joe replied 2 years ago.

Hello,

Thank you for using justanswer.com, my name is XXXXX XXXXX I will be glad to assist you with your concern today.

How is the tv connected to the home network/internet?

Did you just purchase this and it has not worked yet, or did it work fine before and just stopped?

Thanks,

Joe

Customer: replied 2 years ago.

Joe,


Worked fine for over a year. Worked earlier today. Started TV tonight


and the Apps will not work. The VIA button works other functions.

Expert:  Joe replied 2 years ago.

If you run the network test on the tv does it show a problem or say it is connected and working?

Thanks,

Joe

Customer: replied 2 years ago.
It indicates it is connected and working. Gives bit rate
Expert:  Joe replied 2 years ago.

Let's try having you unplug the tv for 5mins then plug back in.

Next thing will be to wait unti tomorrow am or 24hrs and see if it works then, there may be a problem with the server.

Also go to speedtest.net and run the test, let me know the results?

Thanks,

Joe

Customer: replied 2 years ago.

Joe,


It must have been a server update. It now works OK. I should have had


more patience.


Thanks,


Jack


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 


 

Expert:  Joe replied 2 years ago.

Jack, this sometimes happens and thus why I brought up to wait until morning. I am glad it is now working for you.

If you need any further assistance just let me know.

Thanks again,

- Joe

 

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Joe, Technician
Category: TV
Satisfied Customers: 6439
Experience: ASE cert tech for over 12 years, electronics has been my highest study, 4 years of home electronics
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