Hi.. New Samsung TV. Can't get captions using CC button. Tried to use PlugandPlay but "captions" is grayed out and I can't select it. dead end. Help please
Can't get captions using cc button on remote. Tried using plug and play but the "captions" option is greyed out and I can't select it to try and go further. I know that the data for captions is there because they were ok on my old set. Help please
Hi and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only... Initially, is there a cable box or satellite receiver used with the Samsung? If yes, post back with its model number and please describe how it is connected to the TV using what kind of cable(s).
Cable box Motorola DCT6412 III Cable HDMI
Yes, that worked. But it would be a real pain to use. Not a good solution. How about the cc (caption control) button on the samsung remote?
The Samsung's built-in Closed Caption feature would only work if it is in TV mode; i.e. it is directly connected to an antenna or cable feed. In its current arrangement, the Samsung is in HDMI mode and the Motorola is the one directly connected to a cable feed. It is the Motorola then that receives the cable TV signals and hence CC could only be enabled within the Motorola.I realize that the above may perhaps be not what was expected. It is unfortunately, a design limitation of which there is no workaround.Benimur41100.9545046296
down to component level : 25+ yrs field, 4+ yrs online