I have a Samsung HLS5687WX/XAA When I turn the tv on it comes on for about a min. then the screen goes black and a few seconds later the sound stops and then the tv chimes off and the red standby and 2 green lights on front of tv start flashing. You can turn it off and start process over. Model Code- HLS5687WX/XAA Serial#B19J3CKB200340K Version PF03. Thanks Gene
Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -How is the picture for the 1 min? -How old is the unit? - Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
TV will not stay on long enough to check other devices. While on the picture is fine. The set is 5 or 6 years old. we replaced the projector lamp module about a year ago. Gene
Well you most likely have a bad lamp; I say this with about 95% certainty. It is very common for a lamp that is getting weak to stay on for a little while then shut down, I see it all the time. So what I would recommend you do is replace the lamp at this point.
Do you know how to do this by any chance? If you still have your owners manual there will be instructions in there on how to replace the lamp unit. If you do not have this I will assist you in getting it out.
Also you can purchase a new lamp many places online, I recommend http://www.dlplampsource.com/ they are a good company and get the lamp to you quick. Also they will sell the lamp in two different ways, the first is just the bulb and the second is the bulb in a housing. If you get the whole thing in the housing (costs a little more) the job is a snap. If you get just the bulb then you will need to disassemble your housing, take out the old bulb and install the new one.
Let me know if you need more assistance from me, I will be happy to help.
If you would like any additional information or have more questions please don't hesitate to ask!
Yes we replaced the lamp about a year ago. Actually my wife replaced the lamp. thanks for the link. Thought this was the problem just not so soon. Thanks Gene.
Yes, Gene, almost always in this situation its the problem. Make sure you get a quality lamp if you did not last time. There are a lot of generic lamps out there that will last 6 months to a year...normally the quality ones will cost twice as much but last 3 times longer.Tim
We replaced it with a Phillips. Like you said it cost twice as much. Got the whole unit because of the touching the bulb thing. Will order a new one. Thanks.
OK sounds good, let me know if you need anything in the future.Thanks!TImPlease remember to rate my service.
Gene,Just wanted to check and see if you needed anything further on the Samsung. Were you able to order the lamp?Tim
Still waiting for lamp, should be here tuesday.
OK sounds good, let meknow what happens.Tim
Received the Lamp, installed in TV and did not correct the problem. Any suggestions?
UPDATE. Removed cover on back and replaced and TV works. ThanksTim. Gene.
Ok tv is working good now?Tim
Factory trained TV repair technician. U.S. NAVY trained.