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I have a Samsung HLS5687WX/XAA When I turn the tv on it comes

 
Tim Nolan's Avatar
  • Answered by:Tim Nolan
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Customer Question

I have a Samsung HLS5687WX/XAA When I turn the tv on it comes on for about a min. then the screen goes black and a few seconds later the sound stops and then the tv chimes off and the red standby and 2 green lights on front of tv start flashing. You can turn it off and start process over. Model Code- HLS5687WX/XAA Serial#B19J3CKB200340K Version PF03. Thanks Gene

Submitted: 273 days and 6 hours ago.
Category: TV
Value: $28
Status: CLOSED
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Expert:  Tim Nolan replied 273 days and 5 hours ago.

Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful:

-How is the picture for the 1 min?
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)


Please give me this information and I will be happy to assist you further.
Thank you,
Tim Nolan

Customer replied 273 days and 4 hours ago.

Thanks Tim,


TV will not stay on long enough to check other devices. While on the picture is fine. The set is 5 or 6 years old. we replaced the projector lamp module about a year ago. Gene

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Expert:  Tim Nolan replied 273 days and 4 hours ago.

Well you most likely have a bad lamp; I say this with about 95% certainty. It is very common for a lamp that is getting weak to stay on for a little while then shut down, I see it all the time.
So what I would recommend you do is replace the lamp at this point.


Do you know how to do this by any chance? If you still have your owners manual there will be instructions in there on how to replace the lamp unit. If you do not have this I will assist you in getting it out.


Also you can purchase a new lamp many places online, I recommend
http://www.dlplampsource.com/ they are a good company and get the lamp to you quick. Also they will sell the lamp in two different ways, the first is just the bulb and the second is the bulb in a housing. If you get the whole thing in the housing (costs a little more) the job is a snap. If you get just the bulb then you will need to disassemble your housing, take out the old bulb and install the new one.


Let me know if you need more assistance from me, I will be happy to help.


If you would like any additional information or have more questions please don't hesitate to ask!


Please remember to RATE my service! IF you feel unsatisfied with my service at all, please stop and reply to me via the REPLY TO EXPERT button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Thank you,
Tim Nolan

Customer replied 273 days and 4 hours ago.

Yes we replaced the lamp about a year ago. Actually my wife replaced the lamp. thanks for the link. Thought this was the problem just not so soon. Thanks Gene.

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Expert:  Tim Nolan replied 273 days and 4 hours ago.

Yes, Gene, almost always in this situation its the problem. Make sure you get a quality lamp if you did not last time. There are a lot of generic lamps out there that will last 6 months to a year...normally the quality ones will cost twice as much but last 3 times longer.

Tim

Customer replied 273 days and 4 hours ago.

We replaced it with a Phillips. Like you said it cost twice as much. Got the whole unit because of the touching the bulb thing. Will order a new one. Thanks.

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Expert:  Tim Nolan replied 273 days and 4 hours ago.

OK sounds good, let me know if you need anything in the future.

Thanks!
TIm


Please remember to rate my service.

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Expert:  Tim Nolan replied 270 days and 20 hours ago.

Gene,

Just wanted to check and see if you needed anything further on the Samsung. Were you able to order the lamp?

Tim

Customer replied 270 days and 6 hours ago.

Still waiting for lamp, should be here tuesday.

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Expert:  Tim Nolan replied 270 days and 4 hours ago.

OK sounds good, let meknow what happens.

Tim

Customer replied 267 days and 22 hours ago.

Received the Lamp, installed in TV and did not correct the problem. Any suggestions?

Customer replied 267 days and 21 hours ago.

UPDATE. Removed cover on back and replaced and TV works. ThanksTim. Gene.

Accepted Answer

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Expert:  Tim Nolan replied 267 days and 5 hours ago.

Ok tv is working good now?

Tim

Expert TypeTV Repair Technician
Category: TV
Pos. Feedback: 98.3 %
Accepts: 18595
Answered: 7/12/2012

Experience: Factory trained TV repair technician. U.S. NAVY trained.

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