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  • Answered by:jjacob200
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Customer Question

I have a LG 42LB1DR tv and am having problems with the cable card set up. has anyone heard of un-marrying the old card, to accept the new one? an onsite verizon tech told me about the possible procedure
the tv did post that the cable card was accepted it just wont pair all the way for  channels over 49 except their matching hd chanells.
for instance.. channel 10 and 510 work[local] all others "no signal"
had a verizon tech here and he thinks it is married [paired] to the original card's #'s[pod#,data#,etc.] and won't pair with new one's.
This is despite the fact he had them match the #'s up at the office on site at my house.

 

Optional Information:
Make: LG
Model: 42LB1DR

Already Tried:
2 yr. old cable card quit and verizon sent me a new one, and the set does'nt seem to accept it completely. only chanells 1-49 and their hd associated chanells are showing. had a verizon tech here and he thinks it is married to the original card and won't pair with new one?

Submitted: 297 days and 8 hours ago.
Category: TV
Value: $28
Status: CLOSED
Expert:  jjacob200 replied 297 days and 4 hours ago.


jjacob200 :

hi my name is XXXXX XXX i would be happy to assist u the pair and unpair of a cable card to a tv is handled by you cable subscriber i do this everyday all that needs to happen is verizon needs to send a pair hit to the cable card to authorize the cable channels

Customer :

already been through that with 3 diff. cable cards and the last time with a verizon tech on site.

Customer :

[ cont. from above] they did their pairing from the office and with the tech on hand, he made sure all the data , pod , etc.was the same on both ends, he said at first it should take from 5 to 45 mins. and nothing happened. he suggested I go back to googleing my prob. to see if there was a way to get the tv to unmarry[forget about the first pairing] the first hookup. What you suggest should have worked but it did'nt [4X] thanks for the try jesse but been there done that at least 4 times and countless hours talking to idiots at verizon..

Customer :

already been through that with 3 diff. cable cards and the last time with a verizon tech on site.

4:10 AM

they did their pairing from the office and with the tech on hand, he made sure all the data , pod , etc.was the same on both ends, he said at first it should take from 5 to 45 mins. and nothing happened. he suggested I go back to googleing my prob. to see if there was a way to get the tv to unmarry[forget about the first pairing] the first hookup. What you suggest should have worked but it did'nt [4X] thanks for the try jesse but been there done that at least 4 times and countless hours talking to idiots at verizon..

Customer :

already been through that with 3 diff. cable cards and the last time with a verizon tech on site.

4:10 AM

[ cont. from above] they did their pairing from the office and with the tech on hand, he made sure all the data , pod , etc.was the same on both ends, he said at first it should take from 5 to 45 mins. and nothing happened. he suggested I go back to googleing my prob. to see if there was a way to get the tv to unmarry[forget about the first pairing] the first hookup. What you suggest should have worked but it did'nt [4X] thanks for the try jesse but been there done that at least 4 times and countless hours talking to idiots at verizon..

Customer :

read above [4:10]

Customer :

sorry but that still does not work!!

Picture
Expert:  Michelle-Mod replied 296 days and 1 hours ago.


Hi, I’m a moderator for this topic and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied 296 days and 1 hours ago.

I'd like a answer to send me in the right direction and a solid answer would be great. So if you can find somebody i'd be happy to listen to nsee if its some new explaination or answer. I'm thinking the cable card receptacle needs replaced. I'm at witts end with verizon and LG so... im thinking i might have to call an electronics shop.Can't hurt to listen, I'm all ears...thanks maybe

Picture
Expert:  Michelle-Mod replied 295 days and 16 hours ago.


Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!


Customer replied 295 days and 5 hours ago.

so far nothing has been posted that I already have'nt been through, so I would have to say my question has not been answered. I would like ya'll to close my question. As it has not been answered.

 
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