Login|Contact Us
Question and Answer

TV

Ask a TV Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

I bought a Logitech Revue over a year ago to connect with a

 
Anthony_Infotech's Avatar
  • Answered by:Anthony_Infotech
  • Technician
  • Positive Feedback: 97.4 %
  • Accepted Answers: 6748
Verified Expert
in TV

Recent Feedback

Positive
Thank you for the advice! With your help the problem was solved.
Positive
He was very helpful and had all the answers I needed to make my repair.
Positive
Type your review here...
Positive
Type your review here...
Positive
very saisfied!! quick response!!
Positive
Type your review here...
Positive
Thanks, Anthony Pr: you were great!
Positive
awaiting a final answer to the cost question
Positive
Helpful as expert gave me link to TV manual. Manual guided on restoring factory...
Positive
welldone

Customer Question

I bought a Logitech Revue over a year ago to connect with a Sony KDF-42WE655 TV. The TV only has one HDMI port, so I use a HDMI switch to connect DirecTV STB. DVD and Revue. A few days ago, only the STB is displaying through port TV. I've changed cables, rebooted all equipment, plugged directly into HDMI plug and still no video for Revue and DVD! Could there be a problem with TV HDMI accepting signal from other devices?

Submitted: 281 days and 22 hours ago.
Category: TV
Value: $28
Status: CLOSED
Picture
Expert:  Anthony_Infotech replied 281 days and 21 hours ago.

Hello
Welcome
Thanks for the Question

No if the DirectTV is working it rules out the hdmi as being faulty,somehow the hdmi outputs have been damaged on the others
You will need to prove conclusively by connecting the dvd and revue to another set however their cant be anything wrong with the HDMI if the directtv is OK, their can sometimes be "handshake"issues though so if you can try the revue and dvd on another set

Let me know the result of that check and we will move on about what you can do about it

Anthony

Customer replied 281 days and 21 hours ago.

Hello, Anthony. I tried the Revue on another TV and it worked. I have not tried the DVD.

Picture
Expert:  Anthony_Infotech replied 281 days and 21 hours ago.

Hi

Wow
OK I will do some investigation into this and get back to you at this point it does look like a handshake issue has developed

Please just reply with OK and I will get back to you in about 20 mins or so
Anthony

Customer replied 281 days and 21 hours ago.

ok

Picture
Expert:  Anthony_Infotech replied 281 days and 20 hours ago.

Hi

Sorry for delay I really cant see how this wont work for the other two their isnt anything else that can be done in the service menu for this set as it doesnt have a "full wipe" facility for the processors so if your sure those two products are working on another set you would have to change the P board which is the HDMI input board do you think you can do that?

Please press the "continue conversation" or "reply to expert" button if you dont wish to rate me yet and require more info

Please remember if you select "bad serviceFrown smiley" or "poor serviceUndecided smiley"this will be a negative against my ratings and I wont receive a credit for helping you today instead of doing that please press the "continue conversation" or "reply to expert" and I will endeavour to help more

The thread will still be open even if you do rate the answer now

Many Thanks
Anthony

Customer replied 281 days and 20 hours ago.

I'm not an expert, but if it requires going into the TV, I might have some problems. I have never done that procedure before.

Picture
Expert:  Anthony_Infotech replied 281 days and 20 hours ago.

Hi

It does depend on what degree of practical ability you have I mean if you have never used a screwdriver well then it wont be any good you trying to do this, it takes a degree of initiative, where you can see the hdmi socket is where the P board is the hdmi is on that board it will need to be replaced obviously the back of the set (lower)will need to come off once your in there take out the plugs to the P board I will locate a P board for you though before doing this however it may be an idea to have a look yourself to see what your up against
If you think you cant then a tech would charge about $300 for this

Let me know which way you want to go with this

Anthony

Customer replied 281 days and 19 hours ago.

It doesn't sound too complex. I will take a look and see if I can do it. I replaced a CD burner with a dvd burner in my computer. Maybe that will qualify me to look and see. I will get back to you later, Thanks!


 

Picture
Expert:  Anthony_Infotech replied 281 days and 19 hours ago.

Hi

Yes thats about the size of the job really

Have a look and tell me what you think

Anthony

Customer replied 281 days and 18 hours ago.

I think I can do it if getting to board is relative simple. I have gotten the back off and wanted to know where the board is located. Do I have to remove a metal frame next to HDMI port? I see a couple of connectors, but I don't know what they are connected to. Do I have to remove frame that HDMI port is sitting? My biggest problem is to locate the p board.

Picture
Expert:  Anthony_Infotech replied 281 days and 18 hours ago.

Hi

The HDMI socket may run off with a lead to the P board which is in this diagram

Dont take it out just yet until I can see if I can get one

Anthony

graphic

Customer replied 281 days and 18 hours ago.

Thanks for the diagram. I found the p board under the RF antenna switch. What is cost of p board? Thanks!


 

Accepted Answer

Picture
Expert:  Anthony_Infotech replied 281 days and 17 hours ago.

Hi

It will be about $40 to $80

Dont forget to rate me here we will move on with this

Anthony

Expert TypeTechnician
Category: TV
Pos. Feedback: 97.4 %
Accepts: 6748
Answered: 7/3/2012

Experience: 20+ years experience TV expert in the main

Ask this Expert a Question >
Customer replied 281 days and 17 hours ago.

Did you find a "p board"?


 

Picture
Expert:  Anthony_Infotech replied 281 days and 17 hours ago.

Hi

Many Thanks

Here is the P

http://www.shopjimmy.com/sony-a-1068-754-a-p-board.htm

Its for nothing at $30

Anthony

Customer replied 281 days and 16 hours ago.

Thanks, Anthony. I might call on you when I try to install it. Have a blessed day.

Picture
Expert:  Anthony_Infotech replied 281 days and 16 hours ago.

Hi

Come back here anytime if you need more help you wont be charged anymore

Anthony

Customer replied 275 days and 11 hours ago.

Hello, Anthony. I just wanted to thank you for assisting me in correcting my "p block" problem. It is installed and working for both Revue and DVD player. Even though I've done anything this complex, your expertise walked me through the process and gave me motivation to at least try to correct the problem. Again, thanks!

Picture
Expert:  Anthony_Infotech replied 275 days and 11 hours ago.

Hi

Well done it was a pleasure to help

Many Thanks

Anthony

Customer replied 271 days and 19 hours ago.

Hello, Anthony. I just wanted to write to let you know I have the "handshake" issue again. Maybe my Sony do not want to accept those HDMI signals. Unless you have another possible solution, I will have to do without those devices until I purchase a newer TV. Right now, that is not an option. If you know of anything, please let me know. Thank you for for assistance.

Picture
Expert:  Anthony_Infotech replied 271 days and 19 hours ago.

Hi

Something is damaging the P
It could be an erroneous voltage from the input that your having trouble with its difficult to say, for it to work then fail it has to be something like that

Sorry for the hassle here it really doesnt make sense theirs something that the TV doesnt like about those inputs

Anthony

Customer replied 271 days and 13 hours ago.

Anthony, I don't know what's happening, but it's back on again. I unplugged the Revue from power source yesterday and did not touch it until after I talked to you. I decided to try DVD player and it worked. I plugged in the Revue and it's working right now. I had read that the sequence of turning on devices can solve some "handshaking" issues. I'll keep that in mind in case I have the continuing issue. Thanks!

 
Tweet

2 TV Technicians are Online Right Now

Ask Your Question Now
Tv Questions Date Submitted
my 42 " LG LCD tv has gone off no sound and no picture the 4/10/2013
tv turned off with remote, will not come on and no power light 4/10/2013
So I have a Panasonic Plasma TV Model # XXXXX The other 4/10/2013
I have a Vizio 50" smart tv and it only has sound when on netflix. 4/9/2013
The picture is too big for the screen on my phillips tv. It 4/9/2013
I have a toshiba SD-V395 player. I recently bought a HD-TV. 4/9/2013
I have an older model 40" TV #HLR5067W. I'm trying to get 4/9/2013
I have a Samsung 40 inch LED tv SRS(?) and I am uncertain of 4/9/2013
Have Vizio tv, trying to access Pandora radio. Have put http://www.pandora.com/vizio 4/9/2013
i have a samsung hc-p4752w tv its volume keeps raising on its 4/9/2013
RSS
Next 10 >
Ask A TV Technician
Type Your TV Question Here...
characters left:

Top TV Experts

See More TV Technicians

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a TV Technician

Get a Professional Answer. 100% Satisfaction Guaranteed.
136 TV Technicians are Online Now
Type Your TV Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC