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all of a sudden, my tv turns on, and then remains black but

 
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  • Answered by:Dan T.
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Customer Question

all of a sudden, my tv turns on, and then remains black but makes a continous buzzing noise
the front of the TV says HDTV Dolby Digital SRS BBE digital KDF E50A10

Submitted: 289 days and 1 hours ago.
Category: TV
Value: $28
Status: CLOSED
Picture
Expert:  Dan T. replied 289 days and 1 hours ago.

Thanks for the question. My name is XXXXX XXXXX X'X sorry to hear about your TV.

Is there a flashing light on the front? Also, is the noise coming from the speakers (can you mute it?)?


Best,
DanDan T.41092.6791988426

Customer replied 289 days and 1 hours ago.

there is a flashing yellowish green light - if I ignore it for about 3 minutes it turns into a flashing red light I can not mute the sound the sound - can not tell if it's coming from the speakers - from the TV not the remote if that helps

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Expert:  Dan T. replied 289 days and 1 hours ago.

Is it the standby/power LED that's flashing red? If so, how many times does it flash before pausing and flashing again? It should flash in groups.

Customer replied 289 days and 1 hours ago.

never looked right at it before - DUH

the yellowish green light (power/standby) is off and the red continuously flashing light says LAMP it does not flash in groups

Picture
Expert:  Dan T. replied 289 days and 1 hours ago.

Ok, thank you.

 

How old is the TV, and have you ever replaced any parts?

Customer replied 289 days and 1 hours ago.

I never replaced any parts - it's about 5 years old

Accepted Answer

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Expert:  Dan T. replied 289 days and 1 hours ago.

Ok.

 

Good news... you just need to replace the lamp. I say it's good news because this is totally normal (yes, even the buzzing sound is normal). Most folks only get a couple years per lamp... I'm surprised you got five. At any rate, you'll need to replace the lamp. It's user-replaceable, no problem.

 

First, you'll need to order a new lamp. You can do that here. Choose the $139 option... trust me. It will make installation much easier.

 

Then, open your user's manual to page 86. Sony actually does a pretty good job at detailing lamp replacement. Basically, you'll remove the small lamp door from the side of the TV... slide the old lamp out... slide the new lamp in... then replace the door and you're done. If you need a copy of the user's manual, click here. Pay close attention when you put the lamp door back on... it needs to be installed securely or the TV won't turn on.

 

If you have more questions, click "Reply to expert." If you're finished, please click the "excellent" smiley so I get credited for helping you. Without your rating, I'm not compensated in any way for my work on the site.

 

 

Best,

Dan

Expert TypeMaster Technician
Category: TV
Pos. Feedback: 98.4 %
Accepts: 5397
Answered: 7/2/2012

Experience: USAF trained; currently teaching electronics for the DoD.

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Customer replied 285 days and 7 hours ago.

Just had to let you, and everyone else know, that I odrered the lamp from the site you gave me, it came in 3 days - I followed your instructions and installed it myself "wow" ! It took less than a minute, and my TV is back..... Ican't thank you enough - plus the added bonus is I save around $350.00 from the estimates I was given if someone had to come out and do it for me! THANK YOU

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Expert:  Dan T. replied 285 days and 5 hours ago.

I'm very happy to hear that! Thank you! If you need anything else, let me know.

 
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