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I have a Mitsubishi WS-65513 Projection TV. At first when

 
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  • Answered by:Aric
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Customer Question

I have a Mitsubishi WS-65513 Projection TV. At first when we turn it on, the picture is VERY wavy until it warms up and then the picture is fine. Now, after the tv has been on for a while, the picture, sound go blank, but the green button stays on. We have to shut it off and then back on and then the tv will come back on until it goes blank again. Any idea what it could be. I tried resetting it, unplugging it, and it didn't help it. There are NO error codes. It is a 12 when I performed it. Deanna

 

Optional Information:
Make: Mitsubishi
Model: WS-65513

Already Tried:
Resetting, unplugging...no error codes...it comes up with a 1-2.

Submitted: 279 days and 8 hours ago.
Category: TV
Value: $38
Status: CLOSED
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Expert:  Dan T. replied 279 days and 8 hours ago.

Thanks for the question. My name is XXXXX XXXXX X'm sorry to hear about your TV.

When you say "wavy" do you mean the convergence is off? Like the colors aren't lining up properly?


Best,
Dan

Customer replied 279 days and 8 hours ago.

No, the picture is like it has a wave running through it and it is almost staticky. The major problem is with it shutting off on us though.

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Expert:  Dan T. replied 279 days and 8 hours ago.

Deanna,

The screen just blacks out, right? Also, when did you perform the error code check?

Customer replied 279 days and 8 hours ago.

Yep...the screen blacks out, the sound goes, but the TV doesn't actually turn off as the green button is still lit up. I performed the error code after it blacked out while the power button was still green.

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Expert:  Dan T. replied 279 days and 8 hours ago.

Deanna,

Turn the TV on and wait for the screen to black out. Then, press MENU on the original remote (not the cable remote). Does the menu come up?


Dan

Customer replied 279 days and 8 hours ago.

I'm assuming the TV menu and not the device menu?

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Expert:  Dan T. replied 279 days and 7 hours ago.

Any menu at all. You can even try changing the volume to see if the volume indicator shows up on screen.

Customer replied 279 days and 7 hours ago.

Yep...the tv menu popped up, indicating that the tv is still on.

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Expert:  Dan T. replied 279 days and 7 hours ago.

Ok, we're getting closer to narrowing this down.

Now... the waviness and blacking out... Does the same issue occur if you use a different video source like the DVD player, VCR, game console, etc.? Or just on the cable programming?

Customer replied 279 days and 7 hours ago.

It does the same thing when watching a recorded tv show that we have recorded on our DVR. I think I will turn the WII on right now and see if it kicks off just to make sure.

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Expert:  Dan T. replied 279 days and 7 hours ago.

Yes, check the Wii.

Customer replied 279 days and 7 hours ago.

I've lost all of my settings and can't get the WII or my satellite to come on. Weird thing is as I've been in the menu, my tv has NOT shut off. Would this indicate that it is related to my satellite system/provider?

Customer replied 279 days and 7 hours ago.

,I've lost all of my settings and can't get the WII or my satellite to come on. Weird thing is as I've been in the menu, my tv has NOT shut off. Would this indicate that it is related to my satellite system/provider?

Customer replied 279 days and 7 hours ago.

What do you think? ,

Customer replied 279 days and 7 hours ago.

Dan...are you still there?

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Expert:  Dan T. replied 279 days and 6 hours ago.

Sorry for the delay.

You should be able to manually select the Wii input. Is that not the case?

Customer replied 279 days and 6 hours ago.

Okay...got the WII to show up for about 10 seconds and then it just goes to the blue screen on my tv.


 

Customer replied 279 days and 6 hours ago.

Relist: Other.
I'm tired of waiting...can someone please help me figure out what is wrong with this tv?

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Expert:  Aric replied 279 days and 6 hours ago.

I can assist you further with this problem.

You are able to get the MENU to stay on the screen, but not able to get any of the connected devices to produce a picture for more than a few seconds correct?

Also, no Error as a code (code 1-2) correct?

Customer replied 279 days and 6 hours ago.

That's correct Aric...The wii stays on for about 10 seconds and my dish receiver will stay on for about 1 to 1 1/2 minutes. The TV does not actually turn off as the green power light stays on. I can hear it click off.


 

Picture
Expert:  Aric replied 279 days and 6 hours ago.

Lastly just to confirm- the MENU stays on the screen without the screen going black correct?

Customer replied 279 days and 6 hours ago.

Yes...every menu will come up.

Accepted Answer

Picture
Expert:  Aric replied 279 days and 6 hours ago.

The Mainboard, or the Power Supply output to the Mainboard on your set has failed. Voltages must be checked at the Power Supply Outputs, including the one to the Mainboard to determine which board has the fault. The power supply is the board that the AC cord connects to inside the TV. Often times, one or more capacitors on this board fail, and will give you these symptoms. The mainboard is the board directly mounted to the rear panel of the set, that routes and processes all of the AV signals to the TV. This is a common mode of failure for these sets. Average cost or this type of repair is around $250-$350 parts and labor. There is no reset or series of buttons you can press to fix this problem, and the set will require service. If you'd like you can use the link below to locate a tech in your area:

www.tvrepairpros.com

Expert TypeTechnician
Category: TV
Pos. Feedback: 96.6 %
Accepts: 7680
Answered: 6/30/2012

Experience: 10 years installing and repairing TV's and AV

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