Sony TV Bravia 32 inch, remote does not work, tv works only with controls on side of tv. Is remote bad or the tv?
Make: Sony bravia,
TV working with side panel controls but not with remote and remote's batteries are okay, just tested. Also Comcast DTA remote can change channels but noes not power tv on or off.
Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful: -Do all the buttons work correctly? -How old is the unit?
Please give me this information and I will be happy to assist you further. Thank you, Tim Nolan
Can't verify if the tv remote buttons work, the remote doesn't seem to work. The TV is about 2 1/2 years old.
I am sorry, I mean do all the buttons on the tv itself work correctly?Tim
All the buttons on the tv work.
all the TV buttons work properly.
Ok lets test the remote. take the remote and point it at a digital camera or a cell phone with a camera. Press a button and look through the camera, do you see a light coming from the end of the remote?
I see a bluish purple light through my digital camera lens.
OK if we see a light from the end of the remote then what we have here is a bad IR sensor in the tv.If you decide to have this replaced profesionally you are normally looking at $200-250 to have a tech come to your home and replace it.If you know how to use a meter and want to try this yourself, let me know. If you want to do this, use the reply to expert button to send me a message letting me know this is what you want to do I will continue helping.If you would like any additional information or have more questions please don’t hesitate to ask! Please remember to only rate my answer when you are 100% satisfied. IF you feel unsatisfied with my service at all, please stop and reply to me via the REPLY TO EXPERT button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek. Thank you, Tim Nolan
Factory trained TV repair technician. U.S. NAVY trained.
Am retired EOD tech, could use meter, but since it's a 32 inch TV can take it to a repairman. my husband and I figured out it was the IR after your comment about the remote and the fact that we know the remote works. thanks for your help. Was satisfied with your help. HOOAH!
Took TV to have IR repaired. Got to go, Thanks for the diagnosis.