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Hi there happy to help,
Can you give me the model number of the TV?
On the remote there is a button just below the "9" that is labeled "CC".
Press this until the closed captions disappear.
Let me know of course if this does NOT work.
Is this the factory remote? It should have this button. See page 21.........
Also could you tell me the make and model of your Cable/Satellite box?