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TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 4815
Experience:  30 Years experience. Authorized Warranty servicer.
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My Netflix Wont load on my Panasonic Viera Smart Tv

Customer Question

My Netflix Won't load on my Panasonic Viera Smart Tv
Submitted: 3 years ago.
Category: TV
Expert:  TV Tech1 replied 3 years ago.

When you access Netflix, do you at least get to the point where you get the Red Netflix display page and you see the white spinning balls on the screen?


And how about some of your other Applications? How do they behave? You get BBC news or maybe a Weather Widget/Application that connects just fine?


If so, then the TV, and the Router, and the Internet are working correctly. And that's half the battle if they work fine.



Customer: replied 3 years ago.
All the other apps such as the news/youtube/weather are working fine, but i go to netflix press the button to load it up and it flashes the red netflix screen for just a second, it goes to a black loading screen and after a few seconds brings me back to the viera connect screen
Expert:  TV Tech1 replied 3 years ago.

Sound like netflix crashed on you then.


You'll have to get online with your computer, access your Netflix account, then Deactivate and Reactivate your TV set's connection to them.


I believe this is what you select now. They made some changes to their account pages, and this is where you find the Deactivate/Reactivate --




When you do that, your TV should show you its Activation code again.

Reinstall it, and it should fix the problem.


Now, if that does not work....I'll be honest with you.

TV manuals, no matter what brand you buy, provide NOTHING on the Internet access, how to add/remove a Widget/application and re-install it.


I had to look that up on my Samsung, WITHIN SMART, and then add/remove using the colored buttons.


I usually don't have to delete the old application, then access Samsung's Widget store and pick up a new Netflix Widget free of charge....But it's there and I've added/deleted before.


I would expect Panasonic has the same setup.



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