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On my Dynex TV I have sound but no picture.

 

Customer Question

On my Dynex TV I have sound but no picture.

 

Optional Information:
Model: dx-32LD150A11

Submitted: 305 days and 19 hours ago.
Category: TV
Value: $30
Status: CLOSED
Picture
Expert:  bluextc89 replied 305 days and 18 hours ago.

Thanks for stopping by:

In a dark room - Does the screen "GLOW" black - or is it just "dead"?

Does the picture appear for any length of time, or never?

Does the problem happen on ALL input sources?
ie. Can you successfully watch a DVD or play a video game using another input selection?

Are you able to bring up the On-Board settings menu?


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What type of video & Audio signal cable are you using?

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Finally - do you have experience repairing TVs and testing live circuits, or are you looking for a diagnostic and repair estimate?

Thanks!!


NOTE: Researching answers, complexity of the problem, and customer Volume (real and virtual) can all extend your answer time. The questions asked above are very important for me to have a better understanding of what you are seeing... and potential problems with your TV. Please allow some time to review service and reference materials and to type out a reply once you have submitted answers to all of the information requested above

Customer replied 305 days and 17 hours ago.

The picture never appears in HDMI1, though the sound is on. DVD works perfectly. I can use the TV's menu. It kept asking me to do a channel auto scan.
I have no experience repairing TVs.

Picture
Expert:  bluextc89 replied 305 days and 16 hours ago.

Let's move the HDMI cable over to HDMI2 if available. Are you able to get a picture?
Have you tried a different HDMI cable?

It sounds as if your TV is working properly except the HDMI1.

Give the above suggestions a try, and let me know what you find.

Customer replied 304 days and 11 hours ago.

I tried a different HDMI cable, but still get sound with no picture. I've given up and ordered a new TV.

 
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