Don't know if cox tech support is what I need or not. My TV won't come on. I canunplug everything, tv, cable box and wait several hours and turn it back on and everythingcomes up. Really weird to me. Don't know if someone from Cox would come check or not.Thanks, XXXXX
Hello, I'm Nathan and I will be assisting you today. Please remember to rate/accept my answer when we have finished. Thank you.
If your tv physically won't turn on, it's most likely a fault with the power supply inside the tv. This is unrelated to the cable system.
You could certainly request cox to send a tech to check their equipment, but when they find that their lines/box aren't at fault, they're going to hit you with a $80 service call, and they still can't fix your tv for you.
If you let me know the make/model of your tv, and a bit more detail about it (any lights/indicators that are on, etc) I can try to help you find out more about the cause, and recommend a course of action.
My TV is RCA/Scenium
The green light on the TV indicating "on" goes to red and blinks.
Do you notice any pattern to the blinking? Can you get me the full model number of the set please? Should be on a sticker on the back.
I don't notice any pattern to the blinking. The model number is: L42WD250YX1
Thank you for the update. The symptoms you are describing point to an internal defect, either with the power supply or the main board.
This is something that will require repair.
If you'll let me know your zip code, I'll help you located an authorized service provider in your area.
My zip code is 85215
Thank you, just a moment please.
Please contact Canyon State Electronics,
They'll come out and look at the set for you (or you can take it in) and give you an estimate for repairs.
Be aware however that they'll usually charge for a service call ($50-100) to come out, but will apply that to repair costs. The total repair cost, if the power supply or main board needs to be replaced could be several hundred dollars.
So depending on the age of the set, you may prefer to invest in a new model that will have newer technology, a fresh warranty, etc
For a 42" set, you shoudl be able to get a replacement in the $500 range.I'm sorry there isn't a better answer in this case, as it appears to be a hardware fault. But I hope I have given you some useful information to assist you in making an informed decision about whether to repair/replace the set.
Yes, thank you very much. I appreciate your advice.
You're welcome, have a good day!