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Tim Nolan
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience:  Factory trained TV repair technician. U.S. NAVY trained.
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samsung 460 records tv shows and now gives a playback error

Customer Question

samsung 460 records tv shows and now gives a playback error saying show is currently unavailable and leaves with a blank screen
Submitted: 2 years ago.
Category: TV
Expert:  Tim Nolan replied 2 years ago.

Hi! Thank you for using Just Answer today! My name isXXXXX am happy to help you with this! Please bear with me and be patient as sometimes these issues take a little bit of figuring out before we know what's wrong. If you could give me some more information it will be very helpful:

-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)


Please give me this information and I will be happy to assist you further.
Thank you,
Tim Nolan

Customer: replied 2 years ago.
I went through the saved programs and series manager and got a message saying something about space - manually erase. I went through and deleted some saved programs. I have a program scheduled to record at 9pm so I'll see what happens. I cannot see the serial number, but have never had any problems. I've had the unit over 2 years.
Expert:  Tim Nolan replied 2 years ago.
Ok let me know if you need anything.

TIm
Customer: replied 2 years ago.
Where is the accept button? Want to give you credit,
Expert:  Tim Nolan replied 2 years ago.
No problem, let me know what happens. If your hard drive was full it could cause this problem, you have to make sure periodically to clear old shows to save space for future shows. Take your time and let me know what happens later.

Thanks!
Tim
Tim Nolan, TV Repair Technician
Category: TV
Satisfied Customers: 19454
Experience: Factory trained TV repair technician. U.S. NAVY trained.
Tim Nolan and 4 other TV Specialists are ready to help you
Customer: replied 2 years ago.
Was able to have one recording play back, but saved programs are recording; but getting same error message.
Expert:  Tim Nolan replied 2 years ago.
What is the full model number for this tv?

Tim
Customer: replied 2 years ago.

LN32B460B2D (XZA) MODEL number

Expert:  Tim Nolan replied 2 years ago.
What are you using as a DVR?

Tim
Customer: replied 2 years ago.

Scientific Atlanta Explorer 8300 HDC -dvr

Sony BluRay

Expert:  Tim Nolan replied 2 years ago.
OK lets reset the Explorer 8300.

Try this first...

Turn the tv on so you have a picture.
While it is on unplug it from the wall
Let it sit 5 mins
Plug it back in.

Not saying this will for sure fix your problem, so don't want to get hopes too high. We have however seen this EEPROM reset clear some odd problems in your model, so its the first thing to try. Let me know if anything changes.

Tim
Customer: replied 2 years ago.
Thanks. We are having a thunderstorm at the moment, but I'll let you know soon. It can't hurt to do the old reboot thing. I hope it works, Thanks again.
Expert:  Tim Nolan replied 2 years ago.
OK let me know when you get a chance.

Tim
Customer: replied 2 years ago.
I tried to play what had been recorded today and got the same error. I set another program to record so I'll see if that works. Thanks.
Expert:  Tim Nolan replied 2 years ago.
Ok I think you are going to end up needing to have that box replaced.

Tim
Customer: replied 2 years ago.
The dvr?
Expert:  Tim Nolan replied 2 years ago.
Yes, that is where your problem lies
Customer: replied 2 years ago.
Great. Thank you.
Expert:  Tim Nolan replied 2 years ago.
No problem, let me know if you need anything in the future.

Tim

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