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TV Tech1, Technician
Category: TV
Satisfied Customers: 5310
Experience:  30 Years experience. Authorized Warranty servicer.
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Vizio TV's HDMI 2 Is Not Working.

This answer was rated:

My Vizio TV has 3 HDMI Ports. HDMI 1 and HDMI side work fine.

HDMI 2 says no data found whether I connect my Blu-Ray or Laptop.

How can I get this fixed?


How old is this TV and how long it got problem in HDMI2 ?

Customer: replied 4 years ago.
3 years old. Has happened since I owned it.
OK, please unplug TV power cord form wall outlet for 10-15 minutes, replug back in, turn it On and check HDMI2 input.

Let me know how it worked to proceed further.
Customer: replied 4 years ago.

I have unplugged the TV from the wall, and I still get the message: "Retrieving Data", and errors "No Data" or "Not Support" when I plug my Blu-Ray player into HDMI2. The sound comes through on a DVD, but not the picture. The Blu-Ray player works fine in HDMI-side. I appreciate your help.

Retrieving Data and No Data found? That sounds like USB related responses on the TV set. Not Supported could be HDMI or USB.

You actually read that on the HDMI input, not the USB?

Customer: replied 4 years ago.
It says that only when I plug the HDMI cable into HDMI2. The cable works fine on HDMI1 and HDMI-side. Sound comes through on HDMI2, but not video.

Check your TV's serial number

Is it LAQKGWAL or LAUKGWAL at the beginning of the serial number?

Customer: replied 4 years ago.
LAQKGWAL(###) ###-####

Part number -- 3637-0582-0395 sub is 3637-0582-0150

You can buy it here --

That board has your HDMI2 connector on it and will restore it's operation.

Disassembly, remove the screws highlighted in Yellow --

Disassembling a Vizio TV

There's some screws on the board and some plugs. Depress the latches on the plugs to remove them, then remove the screws and swap the boards.

Put it back together and your HDMI will now function.

Customer: replied 4 years ago.
Thank you. I will try this. Cannot buy it until 6-1. Will let you know the result when installed.

Alright, let me know when you recieve it.

Ok, we'll get together then.
TV Tech1, Technician
Category: TV
Satisfied Customers: 5310
Experience: 30 Years experience. Authorized Warranty servicer.
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