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Frank the tv man
Frank the tv man, Technician
Category: TV
Satisfied Customers: 1027
Experience:  15 years of TV repair experience
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Why does my sony Bravia tv keep freezing when streaming netflix

Customer Question

Why does my sony Bravia tv keep freezing when streaming netflix - it is impossible to watch as it freezes every 30 or 40 seconds
Submitted: 2 years ago.
Category: TV
Expert:  Steve G. replied 2 years ago.

Hi. I'm Steve. I'm sorry to hear about your TV. I will try my best to give you a precise and accurate answer.

 

It could be a number of things but the most likely cause is a sub-par internet connection.

 

Can you run a test at www.speedtest.net and let me know the results.

 

Thanks.

Customer: replied 2 years ago.

results say the following:
Ping -13ms
Download speed: 13.5mbps
upload speed: 2.07
Expert:  Steve G. replied 2 years ago.

That's good.

 

Can you download the Netflix app to your PC and see if a movie on the PC behaves in the same way.

 

Steve

Customer: replied 2 years ago.

I do not have the problem while watching on my laptop which I used to do before I bought the TV.
Expert:  Steve G. replied 2 years ago.

Ok, good.

 

The problem is the wireless signal in your home. A few things you can try:

 

Change the wireless channel to 1, 6 or 11 - you will need to log into your router to do this.

 

Temporarily unplug any cordless phones in your home - they may affect your wireless signal.

 

Let me know if that improves the situation.

 

Steve

Customer: replied 2 years ago.

How do I log into the router? (sorry I'm not very experienced in this area)
Customer: replied 2 years ago.
Relist: Incomplete answer.
Expert:  Frank the tv man replied 2 years ago.
What is the model number of the TV?

When you are satisfied with my answer please accept and you will still be able to post another response on this question.
Customer: replied 2 years ago.

It's a Sony Bravia XBR 46HX929
Expert:  Frank the tv man replied 2 years ago.
I would suggest upgrading to the latest firmware. Here is a link.

http://esupport.sony.com/US/perl/swu-download.pl?upd_id=7462&os_id=99&mdl=XBR46HX929
Customer: replied 2 years ago.
I checked out the link and I'm not sure I'm capable of doing this myself. With all the highlighted warnings about damage to the TV I'm a little concerned I might get in over my head. Having googled this problem, it seems I am not the only one this is happening to and people seem to be frustrated with the lack of a solution to this problem, from Sony & Netflix etc.
If you are certain this will fix the problem, I will hire someone to do the upgrade for me.

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