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Hello there. I have 4-5 year old Vizio 1080P Full hd tv (actually

Resolved Question:

Hello there.
I have 4-5 year old Vizio 1080P Full hd tv (actually we have 2 )
Anyways watching a show couple nights ago suddenly the picture paused... and stays still, even trying to chance the channels... sound system works like it should, like changing channels you can here different channels. I tried unplugging, did not help. The program that I was watching was on a recordings...
Thanks all ready.
Sami, Michigan.

Submitted: 1 year ago.
Category: TV
Expert:  alr3d replied 1 year ago.

now is it still doing this? or did this just happen one time?

 

 

Allan

Customer: replied 1 year ago.

Yes stays like that all the time no matter what I do...

Expert:  alr3d replied 1 year ago.

does it do this on other inputs?like DVD?

 

 

Allan

Customer: replied 1 year ago.

I'm just bringing DVD to try... wait a moment...

Expert:  alr3d replied 1 year ago.

ok

Customer: replied 1 year ago.

Allright tried with DVD, and that works normally... then back to tv, and the same still picture stays on...

Expert:  alr3d replied 1 year ago.

what input are you using to watch tv? and what is hooked to that input? like direct t v or cable box?

 

 

Allan

Customer: replied 1 year ago.

The TV input that is working with our Uverse account is HDMI1. We have a DVD player hooked up also that works on both AV1, and HDMI2. On HDMI1, the sound comes out normally, but the screen is frozen.

Expert:  alr3d replied 1 year ago.

unplug the tv and the uverse box from the AC plug and wait 5 mins then plug in the uverse box first then the tv and try again. let me know if this works?

 

 

Allan

Customer: replied 1 year ago.

ok

Expert:  alr3d replied 1 year ago.

let me know?

Customer: replied 1 year ago.

It worked!!! Thank you so much!
Sami

Expert:  alr3d replied 1 year ago.

i am glad this worked for you. if it does it again have the uverse box replaced.

 

Allan

alr3d, Technician
Category: TV
Positive Feedback: 96.8 %
Satisfied Customers: 766
Experience: tv repair
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