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I have a hp plasma tv. Problem is that when I select source

 
Tim Nolan's Avatar
  • Answered by:Tim Nolan
  • TV Repair Technician
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Customer Question

I have a hp plasma tv. Problem is that when I select source it plays for a minute or so and then continues to flick to other sources and selects automaticaly

Submitted: 328 days and 21 hours ago.
Category: TV
Value: MX$377
Status: CLOSED
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Expert:  Tim Nolan replied 328 days and 21 hours ago.

Thank you for posting your question on Just Answer! I will be happy to help you with this problem. Can you please give us some more information so I can better answer your questions.


-What is the model number for the television? (this can be found on the back of the unit)
-How old is the unit?
- Do you have this problem while watching all different devices hooked to this television? (DVD player, cable, satellite, game counsel, etc.)


Please give me this information and I will be happy to assist you further.
Thank you,
Tim Nolan

Customer replied 328 days and 21 hours ago.

The tv is 6 years old. I don't have the model number. The TV is builtin and I can not access the model number.

The problem occurs with all sourses

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Expert:  Tim Nolan replied 328 days and 21 hours ago.

If you press the MENU button on the tv, does the menu flicker too?

Can you describe the flickering?

Tim

Customer replied 328 days and 21 hours ago.

The menue displays and appears as if I am using the remote to select an option. It continues to scycle through the source options. It will allow me to choose a source and it will display ok. after a minute it scyckles again and automaticaly selects a source and so on.

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Expert:  Tim Nolan replied 328 days and 20 hours ago.

Does it flick to another source and stop or continue cycling though non-stop?

Tim

Customer replied 328 days and 20 hours ago.

It selects source. holds for a moment and then cycles again selects, again and again

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Expert:  Tim Nolan replied 328 days and 20 hours ago.

Test the other buttons on the tv itself, do they all work correctly?

Tim

Customer replied 328 days and 20 hours ago.

yes.

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Expert:  Tim Nolan replied 328 days and 20 hours ago.

If you take all the remotes that control this tv out of the room, does it still do this?

Tim

Customer replied 328 days and 20 hours ago.

I have removed the batteries from the remote and the problem continues

Accepted Answer

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Expert:  Tim Nolan replied 328 days and 20 hours ago.

Ok then this is probably a bad control board. Without a model number its hard to say but you are probably looking at $250-300 for repair if you have it done professionally. If you want to repair this yourself, I can help you further with the model number.

Tim

Expert TypeTV Repair Technician
Category: TV
Pos. Feedback: 98.3 %
Accepts: 18595
Answered: 5/11/2012

Experience: Factory trained TV repair technician. U.S. NAVY trained.

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