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We have a Sony Bravia Multi-system TV. We bought it in the

 

Customer Question

We have a Sony Bravia Multi-system TV. We bought it in the U.S. and it is supposedly compatible with PAL systems in Italy. Now we are in Italy and we have changed the settings to VHFB/UHFG and PAL. The TV still does not pick up the antenna signal. We know the antenna signal works because we have a small loaner TV that works just fine with the signal. Can you help us troubleshoot the TV?

 

Optional Information:
Make: Sony
Model: Bravia

Already Tried:
We have a Sony Bravia Multi-system TV. We bought it in the U.S. and it is supposedly compatible with PAL systems in Italy. Now we are in Italy and we have changed the settings to VHF-B/UHF-G and PAL. The TV still does not pick up the antenna signal. We know the antenna signal works because we have a small loaner TV that works just fine with the signal. Can you help us troubleshoot the TV?

Submitted: 404 days and 2 hours ago.
Category: TV
Value: 32 €
Status: CLOSED
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Expert:  TV Tech1 replied404 days and 1 hours ago.

It looks like Italy is presently switching off the Analog transmissions that your TV set uses. Do you have Digital DVB-T reception included in your TV, or are you only capable of PAL reception, which is analog signals. DVB-T is Digital HD signals.

 

This site shows that Italy is presently turning off Analog, so you must be in a region that no longer transmits analog. The loaner TV you have....is it newer? Does it require a box to get your TV channels? You may need to get a DVB to Pal converter from one of your local electronic stores to get the signal.

 

http://www.digitag.org/

 

 

If your TV does have Digital tuning, you should be able to select it in the TV's menu under Digital Autoprogramming.

 

If you need more details about your TV set and your loaner TV, we would need the model number on both units, and the brand name on the loaner TV set.

 

That way we would know for sure.

 

 

 

Customer replied404 days and 1 hours ago.

Hello,

Our tech support friend brought a digital tuner today to try out with the Sony Bravia TV, model KLV-42EX410. It did not help. Our television is brand new, and supposedly able to pick up digital signals, not analog.

The loaner TV is a Samsung, model number LE22C450E1W. It is newer, yes. I think the loaner TV is picking up the digital signal because it picks up 280+ channels.

Is there any additional information you can provide? We look forward to your response.

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Expert:  TV Tech1 replied404 days and 1 hours ago.

Well, I looked up the specifications on both TV sets.

 

graphic

 

My intial observation is that the Sony does state it's Analog tuning, but I didn't see any references to Digital DVB-T tuning included on the TV.

 

Now why your friend's Digital tuner didn't function on your TV's input connection is a little disturbing.....

 

I know the tuner he got you has to match the NTSC, or PAL or SECAM color signals, which have been around since the 1960's. It is possible that if you saw NO PICTURE on the digital tuner, maybe the TV was set to recieve NTSC instead of analog PAL on it's input connections.

 

It's logical....but only you know what it was set to when he plugged in the tuner.

The KEY....did you at least SEE the Digital tuner's MENU or Setup screen or Splash/Welcome screen on your TV set at all?

 

If you did...then your TV is recieving the Digital Tuner's signal correctly.

 

 

Customer replied403 days and 18 hours ago.

First, I'm not sure what you mean by the "DVB-T" or what the function is, could you please explain? I saw in the tech specs that it says a "DVT converter would have to output these."

We restored factory settings. Under Channel Set Up we turned off 1 Digit Direct (digital signal? it says Digit not Digital for some reason) and ran the auto-scan, then turned it on and ran auto-scan to no avail.

We have checked the settings under Channel Set Up> Manual Programme Preset> Color System> PAL. The TV System is set for B/G. At the bottom of the Manual Program Preset screen it shows the signal level as red (meaning too weak to pick up). ONe thing that I have noticed as I run these scans is that even when I set the Color System setting to PAL, when I run an auto scan, the Color System goes back to Auto when it is done.

I tried a scan without the digital converter box and one with, but with no luck. And I unplugged the digital converter box from the TV completely and ran scan and then plugged it back in and ran a scan with no results. And no, I didn't see a menu for the digital converter appear on the TV when I plugged it in.

Any ideas?

Customer replied403 days and 18 hours ago.

One more funny thing... the auto tuning for radio stations is working! So something works on this tv! :)

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Expert:  TV Tech1 replied403 days and 14 hours ago.

Maybe describing DVB-T versus PAL would be better described like getting radio station in Italy.

 

You have AM and FM radio. PAL is like AM. DVB-T is like FM. PAL has been around for years, and FM hasn't been around as long.

 

You can't get FM stations on the AM radio band, and vice versa.

 

You need an FM tuner that can convert to AM so the AM ONLY radio in your car can recieve FM stations. I don't think you're old enough to REMEMBER that, but cars only came with AM radios back in the 60's. We'd go down to Kmart and pick up an FM to AM tuner and connect it to our AM radios.

 

That's kind of what you have to do....go down to the Electronics store and pick up a DVB-T to PAL tuner.

 

But with a worldwide TV set...you have to set your TV to recieve PAL....it can't be set for SECAM or NTSC to use the DVB-T to Pal tuner converter.

 

Our tech support friend brought a digital tuner today to try out with the Sony Bravia TV, model KLV-42EX410. It did not help.

 

That part throws me off a little bit. It SHOULD have worked if the TV was set to PAL reception.

 

I've been looking for your TV model for the instruction guide to walk you through the setup....I've come across your TV model's manual in INDIA....or ASIA. I'd prefer the UK, because I can read UK. I'm not sure if the ASIA and INDIA sites will have English, or pictures of sticks arranged like houses as the language.

 

Guess I'll have to find out.

 

KLV-42EX410

Well....that wasn't fun. Sony Asia is the site that recognized your model number, and they didn't even have the manual online. I went around the site 3 or 4 times trying to get the instruction manual, and all it was was a bunch of dead ends.

 

 

 

 

TV Tech141041.4572382292

Customer replied403 days and 13 hours ago.

Our TV only has setup in those regions. There's no option for UK. Under set-up, we selected English, then the region options are 1. Asia (except the following - Middle East, Africa, Oceana), 2. Asia (India), 3. Asia (Philippines), 4. CIS.

CIS stands for Commonwealth of Independent States - former Soviet Republics. I have done the scan using CIS because that is closest to where we are geographically. I think you might find English set up if you look for the India guides. We have the English set-up manual. I'm going to read it again.

If nothing else, we have a large Chinatown are here in Milan and they have TV techs who can probably set this up for us using the Chinese menu options. We'll see. I would like to get this done myself so I know what to do for the future.

Can you answer another question for me... the small SAMSUNG tv that did not require a digital converter to pick up the signal... it has built-it DVB-T capability, correct? But ours does not, right?

Thank you for working on our problem.

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Expert:  TV Tech1 replied403 days and 12 hours ago.

Can you answer another question for me... the small SAMSUNG tv that did not require a digital converter to pick up the signal... it has built-it DVB-T capability, correct? But ours does not, right?

 

Yes, it does have built in DVB-T capability. And your's only has the older Type of tuner that requires a DVB-T to PAL converter.

 

Italy (PAL broadcast to be abandoned by 2012; is converting to DVB-T)

 

http://www.telesystem-world.com/web/it_en/electronic/catalogue/28/digital-terrestrial-receivers/841/dvb-t-receiver-digital-video-broadcasting-terrestrial.html

 

That is an example of what you need to connect to your TV set. My recommendation is to search your local electronic store's website for a " DVB-T reciever" and connect it to your Video inputs or TV's tuner.

 

Your TV should be set to process PAL signals, not Secam or NTSC.

That's the part I'm trying to download on the websites. Those instructions.

 

You shouldn't have to set the Language to Chinese/Indian to get it to use the proper PAL settings. Italy has been PAL for a long long time. France was SECAM.

 

Obviously, the only issue I see with your TV is simply the Signal TYPE needs to be set for the DVB-T to PAL tuner reciever to get it's signal into the TV set.

 

And here's the FUN PART

 

I don't know if Italy has Best Buy over there...I doubt they have Currys or Sears, or even Walmart...

 

Unless it's just been renamed...Walmartio ....Best Buyolini...Searszini.

All I do know is that when I attempt to Google --

 

 

 

 

 

 

 

 

 

None of them seem to match stores that I'm aware of in the USA.

 

There's got to be some Electronic BIG BOX STORES in Italy, and I'm sure there is.

They just aren't named Best Buy or Sears or Walmart.

 

http://deals.bestbuy.com/?ref=30&loc=KW-3855&s_kwcid=TC|8063|best%20buy||S|e|10782308319#!/gifts+for+mom+made+easy

 

http://www.sears.com/shc/s/v_10153_12605_Computers+&+Electronics?storeId=10153&vName=Computers+%26+Electronics&adCell=WH&catalogId=12605&i_cntr=1336826035994

 

http://www.walmart.com/cp/Electronics/3944

 

So, if you know of the big stores that sell electronics in Italy, go to their website and search for DVB-T tuner or reciever.

 

And I still don't know why your Tech Friends box didn't work...I'm suspecting the TV couldn't process the SIGNAL TYPE coming out of it.

 

 

TV Tech141041.5263862269

Customer replied403 days and 12 hours ago.

One more thing, that TeleSystem DVB-T tuner is exactly what I was talking about having hooked up to our TV right now. So the SCART connection should work with it, even having no SCART connection on the TV?

Picture
Expert:  TV Tech1 replied403 days and 11 hours ago.

Nope...Scart has to connect to Scart. HDMI to HDMI. Component to Component jacks.

 

Aerial to converter box....connect converter box's RF OUT to TV's AERIAL connector, and the Converter and TV BOTH set to deliver a PAL signal to the TV's Tuner which needs to be set to RECIEVE PAL tuning.

 

If you choose INPUTS like HDMI or Component...you should select PAL or HDMI/50 if that's the selection.

 

I suspect you simply have a Choice of NTSC PAL SECAM and you select PAL out of those 3 choices.

I'll see if I can get the Indian instructions. I've been working with you and other customers all at the same time, and it takes some time for each.

 

FINALLY !!

 

Ok, for Aerial connection to your DVB-T to PAL reciever, do this setting to recieve the signal.

 

 

 

If you want High Definition picture, or your DVB-T to PAL reciever has HDMI or COMPONENT CONNECTIONS ON THE BOX, do this in your TV menu --

 

 

 

Now it's NICE you mentioned SCART because this TV doesn't have one from the Spec sheet.

 

You either need to connect to the TV's RF Coax /Aerial in, set the AERIAL /CHANNEL setting to AUTO or PAL.

 

If you are connecting using the VIDEO inputs...you have a choice of HDMI or Component inputs to use, and then you go to the Setup menu on the TV and set the Colour setting to AUTO or PAL.

 

Tuners are different than Inputs. That's why the TV has two settings for each.

 

Now...the box.

 

The box should output a PAL signal

The box should have either an RF Coax OUT on it....or an HDMI or Component VIDEO OUT on it.

 

Use whatever they provide you with.

 

 

TV Tech141041.5774592245

 
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