We have no picture on our TV. Wehave audio. We have tried changing HDMI ports w/o success. We have replaced the lamp and still have no picture
We ahve ried changing HDMI ports and we have replaced the lamp. I contacted Direct TV and they tried to rest w/o success
Thanks for the question!My name is XXXXX XXXXX X have a couple quick questions for you:1. Does the same issue occur if you use a different video source like the DVD player, VCR, game console, etc.? Or just on the cable programming?2. Where did you get the new lamp?Best,Dan
We ordered the lamp fromPure Glare
Yes when we use the DVD player we have no picture
Ok, thanks. Let's see if we can narrow it down.Turn the TV off, then put your face down by the lamp door... then turn the TV back on. You should hear the color wheel spin up (uh-wheeeee) like a high speed fan, then you should hear the ballast (fizz... click.... click.... click). Listen closely, these can be faint. Do you hear both?
I heard the uh-wheeee but not sure abou the other sound
Make the room as dark as you can and look inside the TV, where the lamp is. This will let you do a couple things...First, it will let you concentrate on the sound I mentioned (click.... click.... click....) and it will also let you SEE if there's anything going on in or near the lamp housing.Let me know.
I heard one high ting sound
Turn the TV on so you can hear the audio. Now press MENU on the TV's own remote (not the cable remote). Does the menu show up?
don' have a TV remote
Terri,Ok you either have a bad lamp, or a bad ballast. If you listen closely and hear the ballast firing (click... click... it can be faint) you should replace the lamp with a GENUINE one. PureGlare.com is not genuine as far as I can tell. I like dlplampsource.com or encompassparts.com. A genuine lamp is EXPENSIVE but it's worth it. If the ballast isn't firing, I would talk to a local tech about replacing it.Best,Dan
What is the ballast and how much does it cost to replace it. My husband is going to listen to it when he gets home in the morning. Can we contact you again?
Terri,You can contact me as often as you need to... I'm online every day, but mostly in the evenings. BOOKMARK THIS PAGE and return if you need to, so you don't need to open a new question. You can also click the link in the email we sent you.A tech would normally charge $250-$350 to replace the ballast, including parts & labor. That can depend a lot on part prices and where you live.Best,Dan
USAF trained; currently teaching electronics for the DoD.
Just checking in. Did you decide to have it repaired?Best,Dan