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alr3d
alr3d, Technician
Category: TV
Satisfied Customers: 766
Experience:  tv repair
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The volume on my 2011 Samsung flat screen will not work when

Resolved Question:

The volume on my 2011 Samsung flat screen will not work when watching TV. I press the volume button on the remote and it goes up and down but no sound. The volume will work on DVD and Net flix. Please help.
Submitted: 4 years ago.
Category: TV
Expert:  alr3d replied 4 years ago.

what input is the tv in when you have no sound and what is hooked to this input?

 

 

Allan

Customer: replied 4 years ago.

What do you mean by input? Do you mean HDMI 1?

 

Expert:  alr3d replied 4 years ago.

do you have your cable hooked to HDMI 1? and this where you are having no sound?

 

 

Allan

Customer: replied 4 years ago.

I don't know what cable you are referring to? I have the TV set to HDMI1 to watch the TV . I get a picture but no sound. There are many cables on the back of the TV, which one should I be looking at?

Expert:  alr3d replied 4 years ago.

ok i understand

unplug the tv and the cable box both form the AC power for 5 mins. the plug in the box first then the tv and see if the sound returns.

 

 

let me know?

 

Allan

Customer: replied 4 years ago.
ok I will try that and let you know. Where is the ACCEPT button I am supposed to press so you get credit for helping me?
Expert:  alr3d replied 4 years ago.
here it is
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