WE HAVE SUDDENLY LOST SIGNALS IN ALL CHANNELS A DAY AGO, CAN YOU HELP US TO BRING OUR 46 INCHE SCREEN SONY BACK TO A NORMAL STATE?
Model: EX4| 46 BRAVIA
WE HAVE TRIED JUST ABOUT ANYTHING BUT NO SUCCESS---.
Hi! Thanks for using Just Answer, I am Tim, happy to help you today.
Do you have cable, satellite or antenna?
We do have cable.
Do you have a cable box or does the cable go straight from the wall to the tv?
We do not have a cable box and cable goes straight from the wall to the tv.
OK so you use the Sony remote to change channels then, is this correct?
OK use that remote to go into the menu and run the auto channel scan again, this is what we need to do first.
Where or how can I get to auto channel?
In the menu under channel setup.
Can not find channel setup and there's only photo, music, video and setting in the menu.
Go under settings.
then what to do?
What do you see listed under settings?
picture mode, reset, backlight, picture, brightness, color, hue, color temperature, sharpness, noise reduction reduction, MPEG noice reduction, cinemotion
That sounds like you are in the picture menu instead of the setup menu.
Should only in setup menu?
Do you have the full model number for your tv?
Yes, it is EX 46 BRAVIA
Ok but I need the actual model number off the back of the tv. (sometimes on the side)
Ok when you first push the MENU button on the tv, you should see these options: Picture, sound, screen, channel, parental lock, setup.
You are not seeing this?
There only four items: photo, music, video, settings under MENU
Are you able to scroll left and right?
I have not tried to scroll left or right at all so far.
Ok try that, what happens?
My wife is trying that and it can not move left ward or right ward.
Ok when you go to SETTINGS, what all do you see?
scrolling left or right can not be done this far
I have seen picture, sound, channel, parentlock, setup, Eco
You have seen it but do not see it now? Thats the problem, we have to be able to get to the channel section.
I am in channel section now
OK do you see the auto channel scan now?
I am seeing auto program
OK go to that and run it.
50 plus minutes to complete the run
It should finish faster than that, let me know when its done.
Both analog and digital channels are zero and that's it.
Do you have other tvs in the home hooked to cable?
Ok well there are two things you could have here, first is a bad tuner in the tv and second is a problem on the cable line. What I would suggest first is having the cable company come out and check the line. If they say it is good, then we are looking at a bad tuner in the tv and it will need t obe replaced. This type of repair generally runs around $350-400.
Do you know by your experience if Sony will replace the bad tuner since we bought it on that black Friday last year?
Yes, if the tv is less than 12 months old it is under warranty and Sony will repair it free of charge.
Factory trained TV repair technician. U.S. NAVY trained.