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CANT GET SOUND ON TV

 
bluextc89's Avatar
  • Answered by:bluextc89
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Customer Question

CAN'T GET SOUND ON TV

 

Optional Information:
Make: SONY
Model: WEGA

Already Tried:
TURNING ON AND OFF. PUSHING AUDIO BUTTONS

Submitted: 376 days and 3 hours ago.
Category: TV
Value: $28
Status: CLOSED
Picture
Expert:  bluextc89 replied 376 days and 3 hours ago.

Thanks for stopping by.

Is this a new setup... or was it working, and suddenly stop?
Please reply with the model number from the manufacture plate on the back of the TV... along with anything else that connects to the TV... like cable box, sat. box, dvd, etc.

Does this happen on all input types?

Do you have the original remote?

Thanks!

Customer replied 376 days and 3 hours ago.

Not new setup. Was working and suddenly stopped. Model # XXXXX tv is kdf-e55a20. have direct tv. have original remote.

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Expert:  bluextc89 replied 376 days and 3 hours ago.

Thanks for that.

Manual : LINK

On page 62 of the manual - please follow the instructions to RESET the audio settings to default, and let me know if the sound comes back.

graphic

Customer replied 376 days and 3 hours ago.

got the sound back on but can't get the closed captioned words off now.

Accepted Answer

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Expert:  bluextc89 replied 376 days and 3 hours ago.

Ok cool

Page 72 entails the turning OFF of "CAPTION VISION"

Make sure it is set to OFF....

graphic

If it is set to OFF - the CC may be enabled on your cable or satellite box.
If this is the case - reply with the model number from that equipment, and I can follow up tomorrow morning.

Have a good night.

Expert TypeTechnician
Category: TV
Pos. Feedback: 95.1 %
Accepts: 1211
Answered: 5/5/2012

Experience: Small Business Owner.

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