How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Installer
Category: TV
Satisfied Customers: 20291
Experience:  Custom home theater installer, authorized dealer top brands.
59725966
Type Your TV Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have an older RCA Entertainment Series, XBOX Ready, Guide

Resolved Question:

I have an older RCA Entertainment Series, XBOX Ready, Guide Plus+ Gold Gemstar TV. Just recently (and on it's own), it started to bring up menu screens randomly. I can't see to turn these menu screens off. It starts with an Audio screen, and then it goes to the Guide Plus screen. I can't even watch tv anymore on it, as these menus keep coming up. To worsen the situation, I somehow got it set to the Spanish language setting and I can't seem to find where to change it back. Is there a reset button or something I can try? Thanks in advance~ =)
Submitted: 4 years ago.
Category: TV
Expert:  Nathan replied 4 years ago.

p0llinate :

Hello, I would like to assist you with your question today. Please remember to click ACCEPT after you are satisfied so I get credit for my time.

p0llinate :

Does this happen in all input modes (tv, xbox, dvd, etc)?

Customer:

Hello

Customer:

It appears to be

Customer:

let me confirm

p0llinate :

There is not a physical reset button, though unplugging the set from power (at least 4 hours, preferably up to 48 hours) can clear the memory and force a reset of the system.

Customer:

hmmmm

Customer:

I unplugged it (like a router or other) for 5 mins..

Customer:

but that did nothing

Customer:

you're saying unplug it for 4 hours?

Customer:

I was hoping for something a bit more technical than that, but ...... it's hard to troubleshoot remotely....

Customer:

so that's it? wow, what a waste of $21

p0llinate :

That is really the only thing you can do yourself. There are a lot of capacitors in the tv, and unplugging for 5 min is not enough to dissipate.

p0llinate :

If that does not help, then this would be a symptom of a defective control board (which is how the on screen menus are generated) and the set would need to be replaced. Though based on the age/type of the set, repairs are not likely practical. If you'd like to pursue repair anyway, let me know the full model number of the set and your zip and I can try to give you a more detailed estimate or refer you to a local shop that can take a look at it.

Nathan and other TV Specialists are ready to help you