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TV Tech1
TV Tech1, Technician
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Experience:  30 Years experience. Authorized Warranty servicer.
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i have a 32 in toshiba flat screen tv and my dvd player doesnt

Customer Question

i have a 32 in toshiba flat screen tv and my dvd player doesn't want to play on it. what channel does the tv have to be on to get the dvd player to work

thanks
Jerry
Submitted: 2 years ago.
Category: TV
Expert:  alr3d replied 2 years ago.

how is the DVD hooked to the tv?

 

 

 

Allan

Customer: replied 2 years ago.

 

with a red white and yellow cable

 

Expert:  alr3d replied 2 years ago.
then you tv must be on a input not a channel. what is the model number to your tv?
Customer: replied 2 years ago.
32C120U
Expert:  alr3d replied 2 years ago.
turn on the DVD and hit the input button on the top right of the remote that came with that tv until you see the dvd.
Customer: replied 2 years ago.
will a regular dvd play on a blue ray player?
Expert:  alr3d replied 2 years ago.
yes
Customer: replied 2 years ago.
i have a picture but no sound or color
Expert:  alr3d replied 2 years ago.

check the cables in back of the DVD player. i think you have them in the wrong holes.

 

Allan

Customer: replied 2 years ago.

i have sound now but now color i check the tv and the dvd player

 

Expert:  alr3d replied 2 years ago.

what outputs are you using on the back of the DVD?

 

 

 

Customer: replied 2 years ago.
audio out
Expert:  alr3d replied 2 years ago.

i need your model number to your DVD player.

Customer: replied 2 years ago.

11LE

E234498 ?

only numbers i could find

Expert:  alr3d replied 2 years ago.
i cannot find a manual on it. tell me what each line on the back of you DVD says? each one you are hooked to
Customer: replied 2 years ago.
audio L- white wire, R- red wire and video out-yellow wire
Expert:  alr3d replied 2 years ago.

ok now the ones on the back of the tv?

Customer: replied 2 years ago.
audio in for the red and white and the yellow is in the green plug cvbs/y
Expert:  alr3d replied 2 years ago.

does the back of your DVD have any other outputs that you are not using?

 

Allan

Customer: replied 2 years ago.
yes 1 - lan and one with HDMI out - and one coaxial
Expert:  alr3d replied 2 years ago.

ok give me a min i have to read through this.

 

 

Allan

Customer: replied 2 years ago.

ok

 

Jerry

Expert:  alr3d replied 2 years ago.
what else is hooked to you tv and how is it hooked to it?
Customer: replied 2 years ago.
one cable in the hdmi slot coming from the cable box
Expert:  alr3d replied 2 years ago.
try the DVD on HDMI to see what we get?
Customer: replied 2 years ago.
it says no signal
Expert:  alr3d replied 2 years ago.
how long have you had the DVD?
Customer: replied 2 years ago.
1 1/2 years got it at walmart
Expert:  alr3d replied 2 years ago.
did it just stop working?
Customer: replied 2 years ago.
no we bought a new tv
Expert:  alr3d replied 2 years ago.
can you look on the back again and see if it says model number anywhere?
Customer: replied 2 years ago.
try this no. MBP5120FF7E it was on the bottom
Expert:  alr3d replied 2 years ago.

i am sorry i have done all i can do. i will opt out of this question and see if another expert can help

 

have a great day.

Customer: replied 2 years ago.

sorry to here that was learning a little on my end but thanks for your help

 

Jerry

Expert:  TV Tech1 replied 2 years ago.

Hmm, so you do get sound and picture from your DVD player, but the color is gone, and the picture is black and white? The TV is using a combination Composite/Component input jack and the WAY it knows the difference is the RED Video connector -- You may have mistakenly connected the RED AUDIO to the RED VIDEO jack, and now your TV THINKS you connected the Component cable like this one here --

 

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So the first thing I would check is to make sure the DVD's Red audio is connected to the TV's Red Audio, and not the RED VIDEO.

 

The red video plug....if something is connected to it, switches that INPUT jack from 3 Wire composite, to 5 Wire component input.

 

And when you do that....you get a black and white picture.

 

Toshiba 32C120U TV

Magnavox MBP5120FF7E DVD player.

 

 

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