How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel Your Own Question

Daniel
Daniel, Electrical Engineer
Category: TV
Satisfied Customers: 7897
Experience:  BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
47322625
Type Your TV Question Here...
Daniel is online now
A new question is answered every 9 seconds

How do i fix stuck pixels on Mitsubishi 73" DLP

Customer Question

How do i fix stuck pixels on Mitsubishi 73" DLP
Submitted: 2 years ago.
Category: TV
Expert:  Daniel replied 2 years ago.

Hi there happy to help.

 

Can you tell me what these "stuck pixels" look like? Are they white specs?

 

Does the screen do this on all inputs?

 

Let me know,

 

 

 

Customer: replied 2 years ago.
Green Dots/Yes
Expert:  Daniel replied 2 years ago.

OK, are the dots stationary and increasing in number?

 

 

Customer: replied 2 years ago.
Yes
Expert:  Daniel replied 2 years ago.

OK,last question...... how old is the TV? and the model number?

 

Customer: replied 2 years ago.
Bought 7/18/2009
Expert:  Daniel replied 2 years ago.

OK here is what is going on.....


The DMD chip/board on your TV is failing.
This is the chip with the "tiny mirrors" invented by texas instruments a few years back that is the heart of the DLP light engine.
This is not good news as 9 times out of 10 it is cheaper to replace the TV than perform this repair.
Most people live with the problem until the TV becomes unwatchable and then replace.

 

HOWEVER, with a TV your size and only a couple years old, I believe it will be worth repairing.

 

If you give me the exact model number I can locate some parts and be able to give you a better estimate at what the parts and labor will run you here.

 

Let me know,

 

 

Customer: replied 2 years ago.
wd-73737 SKU(NNN) NNN-NNNN
Expert:  Daniel replied 2 years ago.

OK,

 

Looks like this part will run around $650(after core deposit), .....see here....

 

http://tvserviceparts.com/938P158030.html

 

Add in about 300 for labor to have this done(I do not recommend this as a do-it-yourself job), and you're looking at a 900 dollar + repair here. So I retract that you should repair this. The TV simply isn't worth this much. See here.......

 

http://www.ebay.com/ctg/109656610?_imid=320881019183

 

Sorry for the news here,but no sense throwing good money after bad. I don't recommed DLPs for this very reason. We are seeing this ALOT with the aging fleet of DLP TVs.

 

You may consider calling Mitsubishi customer service and letting them know about this. I'm sure they heard this from customers before,but this is an expensive TV to only last 3 years.

 

1-800-332-2119


Hope this helps,
If this answer helped you please click the ACCEPT button.
Positive feedback/tips appreciated!
Have a great day!

Daniel, Electrical Engineer
Category: TV
Satisfied Customers: 7897
Experience: BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert
Daniel and 4 other TV Specialists are ready to help you
Expert:  Daniel replied 2 years ago.

Thanks for the ACCEPT, just an extra note. Let me know if you go looking for a new TV. We definitely know what NOT to buy, best brands for the money, etc........

 

We see ALOT of TV problems here daily.

 

Take care,

 

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)