How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask TV Tech1 Your Own Question

TV Tech1
TV Tech1, Technician
Category: TV
Satisfied Customers: 5222
Experience:  30 Years experience. Authorized Warranty servicer.
26807325
Type Your TV Question Here...
TV Tech1 is online now
A new question is answered every 9 seconds

My HDMI board in my TH-50PX60U plasma TV went bad a week ago.I

Customer Question

My HDMI board in my TH-50PX60U plasma TV went bad a week ago.I bought a new board and replaced it last Sunday. The problem was fixed but after 2 days (today), I got the same problem. The HDMI inputs don't work (no picture, just blank screen and no sound) and if i use the analog signal from my external devices, I get white images with sound. Couldthere be something else that causes the HDMI board go bad? When I do the self-check on the TV, everything is registering "OK". Should I just replace the HDMI board again?

My Direct TV box is connected to HDMI 2 input. My Blu-Ray is connected to HDMI 1 input. I also have a Logitech WebTV device that I connect to HDMI 1 input whenever I use it. However, I don't think any of these devices might be causing the problem.

Please help.
Submitted: 2 years ago.
Category: TV
Expert:  AudioExpert replied 2 years ago.

AudioExpert :

Hello. My name is XXXXX XXXXX I'll be assisting you. You say it doesn't work from the analog inputs. Are you talking about the composite or component inputs? If that is true, the HDMI connection board is not your issue. Please check all the inputs and get back to me. I'll know more when I have that info.

AudioExpert :

Thanks for your time.

AudioExpert :

Dave

Customer:

Yes, they are the composite/component inputs (RCA Plugs). Just to let you know, when I replaced the HDMI board the first time, all other inputs (HDMI and composite inputs) also worked. I think these are affected when the HDMI board go bad. Like when it broke initially, the screen was blank and has no sound. When I use the SD Card, It will still load and show pictures from my SD Card clearly.

Customer:

By the way, when I connect the Logitech WebTV device, the Logitech boot screen will show up on the screen (clearly) but will disappear after booting. The Direct TV Box will not show anything at all. The Sony Blu-Ray will show but has no sound.

AudioExpert :

Wow. You have mixing and matching problems. OK. Just so we're clear, the RCA jacks are used for both the composite and component inputs. The yellow cable is the composite plug. The composite input is both lumanance(picture black and white portion and chroma(the color portion). These are both displayed from the one cable. The composite are, in esance, red , green and blue. There is a bit more to the component video than I just mentioned, but that is the gist of it. Both of those inputs would require either a analog left and right audio, or coaxial/optical audio input. So could you please tell me again, exactly what cables you're using for the video and audio, other than the HDMI cable.

AudioExpert :

On another note, are you a tech, or an end user? Needless to say, there is a great risk of electrocution with the unit disassembled An Isolation transformer should be used, at the very least. Please get back to me with all the details, and we'll take it a step further. On a completely different issue, if we are to continue troubleshooting your LCD, the rate you chose really should be increased. I don't mean to be rude, but you're asking for allot of technical savy for $14.00. I hope you don't take that the wrong way. A quick answer, depending on the topic is worth $14.00, but we are going to go way beyond a quick question.

AudioExpert :

Respectfully,

AudioExpert :

Dave

Customer:

To make it simpler, I only tried to use the yellow/white/red cables to test my external devices after the TV went bad. When it was set up this way , I only got white images but with sound. Typically, I only use the HDMI inputs. When using either HDMI input, the screen remained blank and has no sound.

Customer:

I am not a tech. I am an en-user with electrical engineering background but with little understanding of current electronic technolgies.

AudioExpert :

OK. Let's give it one more shot at this price. Anything elex

AudioExpert :

else, we'll have to arrange a fair bur economical price. OK? Now let's back up a bit. What I want you do do, is use the component in, R, G, B, but you will need to use a coaxial or digital input OR analog L and R, for your audio input. So we are on the same page, the only audio you can provide it is: the HDMI, which carries audio and video, or the analog L and R, or coaxial or optical input. You have none of these presently. Try using just the DVD as an input, and connect it that way. If that doesn't work, try the Direct box. Please make sure you select the correct inputs using the menu. I assume that the menu comes up when you press MENU on the remote, correct? If it does, approximately 75% of the TV is working. If not, stop there as you have a much bigger problem just than just an input selection.

AudioExpert :

Regards,

AudioExpert :

Dave

Customer:

I just did what you suggested. I used the R,G,B in component 1 with the audio cables. The result is the same as when I used the Yellow/White/Red cables. I got the white images and sound.

AudioExpert :

What about the menu? Does it come up in color? Can you please try a composite(yellow) input. Which audio input method are you using?

AudioExpert :

Dave

Customer:

The menu comes up normal, i.e., in color. I tried the video composite input (yellow), as well as the audio (red and white RCA jacks) in inputs 1, 2 and 3 (one at a time). Audio is okay on all but I still get the white (distorted) images in the screen on all three inputs, similar to what we tried yesterday. The TV is equipped with an SD card reader. When I insert an SD card to view pictures, it works fine. Pictures are sharp and colors are good.

AudioExpert :

OK. If you would like to increase your deposit to around $30., I will continue to assist you. I hope you understand my position.

AudioExpert :

Thank you. Please let me know what you wish to do.

AudioExpert :

Dave

Customer:

When I signed in to this site, my understanding was the $28 fee was to get a satisfactory solution to my issue. I actually have performed all the tests you asked me to do even before you asked to. I believe that I have explained that in our earlier communications. However, you really have not even suggested any diagnosis or solution to the problem. I think I know how you operate, i.e., you to do your troubleshooting step by step. I do agree with that approach but that leads to more back and forth questions and answers. But that is the consequence of this approach. I just don't think it is fare to pay more now if I have not received any kind of solution or diagnosis. Don't take me wrong either. I am actually willing to pay if I get a satisfactory answer.

Expert:  TV Tech1 replied 2 years ago.

 

TH-50PX60U
GP9DU Chassis

 

graphic

 

Now, you replaced the DG BOARD --

Replaced the HDMI DG Board (TNPA3903 BCT

 

HDMI inputs don't work

if i use the analog signal from my external devices, I get white images with sound

Direct TV box is connected to HDMI 2 input. My Blu-Ray is connected to HDMI 1 input

 

I only tried to use the yellow/white/red cables to test my external devices after the TV went bad. When it was set up this way , I only got white images but with sound. Typically, I only use the HDMI inputs. Note - Component had the same results as AV

 

when I replaced the HDMI board the first time, all other inputs (HDMI and composite inputs) also worked.

Your original board -- when it failed, did the HDMI fail, and the RCA inputs exhibit the WHITE PICTURE ? Or did the WHITE picture start showing up AFTER you replaced your Board in the TV set?

 

TNPA3903BCS

Customer: replied 2 years ago.
Thank you responding.

From the start:
1) TV was operating normal;
2) When I turned it on one day to use,screen was blank/no sound;
3) Tried some troubleshooting by switching HDMI inputs but result is the same,i.e., no picture & no sound;
4) tried the AV and Component inputs then I got white picture with sound on all other inputs (not HDMI);
5) Figured that HDMI Board may be bad;
6)Bought new HDMI board online then replaced it;
7) As soon as I put everything together, I turned TV "On" and everything worked normal and all inputs (component and AV) also worked normally;
8) After 2 days of using TV, the same problem re-occurred, i.e., HDMI inputs not working and other inputs again showed the white distorted picture and sound;
9) I do not know if something else might be causing the HDMI board go bad;
10) Went to Answer.com hoping to get some diagnosis/solution.

Again, thank you for responding. I hope you can help me out.
Expert:  TV Tech1 replied 2 years ago.

Ok, I have a tendency to use pictures, not only for me, but for you too.

 

I have X ed the BAD signals, Checked the Good signals and that way we can effectively see what possible failure points we have (in blue)

 

graphic

 

 

Now, I will tell you that initially, I would have replaced the DG board. After finding out the SAME SYMPTOMS that you had has not changed...and the FACT that your H board <<MIGHT>> Not affect the HDMI signal.....

 

AND the fact that your Power supply seems to affect ALL boards (unless there's a dedicated voltage that only powers the DG and/or the H board.

 

I've come to the conclusion that your symptoms may point to a power supply issue, OR possibly an issue with a Video Data Bus being pulled LOW !

 

I am an en-user with electrical engineering background

 

That's GOOD....do you happen to have ACCESS to an oscilloscope ??

 

When it comes down to it, I'd be looking seriously at a DATA-Bus issue, although the SD card seems to create CONFLICT with that assumption.

 

Another CONFLICT....the power supply board isn't causing MORE symptoms related to powering on, and lighting up the panel.

 

The 15 Volt line operates the lower voltage regulators on your NEW DG BOARD, and while it's suspect, the 15 Volts (separated multitaps) also controls the Display panel Drivers.

 

So....logically if we take a look at the data bus and the 15 Volt supply we may just figure out WHY your TV was working fine for only a couple days.

 

My experience....data bus problems behave the way you described.

I'd be trying to verify it's running a good solid 5 Volt datastream...with a scope.

 

What say you ??

 

 

Customer: replied 2 years ago.
Oh my goodness. I can see that you are obviously knowledgeable. Unfortunately, I do not have access to an oscilloscope. I have a digital meter if that helps. I suspected the power supply as well but really would not know where to start to test it. Anyway, I have the back panel open to look for anything unusual. There are 6 big capacitors on the board,3 on upper right corner and 3 on a diagonal in the center section of the board.I noticed that the 1 capacitor on the upper right corner (the first from the left) has a buldged top compared to the others. There is no burn marks anywhere,however,it could be within the capacitor. I believe that this is a failure characteristic of a capacitor. Do you think that this might be it? Should I just get a new power supply board and replace it? Could the replaced DG Board been damaged too?

Thanks.
Expert:  TV Tech1 replied 2 years ago.

Bulged tops....REPLACE IT.

 

Any near a heat sink that could get hot....replace it

 

KEY IN on only the caps that are rated at being used on a 5 Volt line ! 25 Volts or less if that's what your bulged cap is.

 

This is what I'm thinking.....

 

I think the 5 volt supply could be messing with the digital data bus that communicates with the H and the DG board !

 

The only two supplies that I'm PRESENTLY aware of would be the 5 V and 15 V supplies so we should seriously concentrate on making sure the power supply voltages are RELIABLE.

 

After all.....my first mentor told me to ALWAYS check the power supply voltages FIRST.

Then you start isolating any issues left over.

 

I doubt your DG board is bad...I think the voltages to it are low.

5 Volts is bad if it's out of 10% of desired voltage, so at 4.5 volts....it's bad.

Even 4.6 isn't good to me. 4.8 to 5.1 is ok in my book.

 

Now the reason I emphasize the 15 Volts too....it runs some very low voltages used to power up the ICs on the DG board.

 

If you have a soldering iron, it's just as easy to replace the bulged caps.

 

If the caps in the Red box are the ones you find BULGED --

 

graphic

 

Then those are the ones I would expect could cause your problem.

 

Any others are too large and too high voltage to affect your DG board.

 

I will let you know that P25 plug on the power supply seems to run over to the D board. There the voltages get delivered to the DG board. Regulation /stepping down the 15 Volt line to micro voltages are done on the D board, but those are 3.3, 1.8 and 1.2 Voltages. The D board I don't believe is involved. The SD card works fine.

 

Replace those caps, and if you need more info to help, let me know.

 

I'm pressing the ANSWER BUTTON, but that doesn't mean it's the ANSWER.

It just locks out the information to the search engines out there.

 

There is another button besides the ACCEPT button....use that, not the ACCEPT....at least not until we are done, ok?

 

 

TV Tech1, Technician
Category: TV
Satisfied Customers: 5222
Experience: 30 Years experience. Authorized Warranty servicer.
TV Tech1 and 6 other TV Specialists are ready to help you
Customer: replied 2 years ago.
Actually,the bulged capacitor is the 3rd large capacitor from the left bottom corner of the picture you provided. Is it simply replacing the capacitor? Should there be some kind of adjustments (like hi-pots) that should be done after?

Unless I get new instructions from you, I will now order the part online. It might take a few days before I get it and able to replace it. Once I am done replacing it, I will definitely get back to you.

I really want to click on "Accept Answer" now but I will take your advice and wait until the problem is solved. You are truly a professional.

Thank you very much. I appreciate you taking time to do some searching for my problem. This is exactly what I expected from this site. And you are doing a good job.

Thanks again.
Expert:  TV Tech1 replied 2 years ago.

Third LARGE cap from the lower left?

 

That one is one of the MAIN filtering caps. I really doubt that would affect the TV simply because it's what we call a RAW DC filtering cap. There is a regulator that would effectively filter the DC voltage so the 5 V and 15 Volt secondary wouldn't even see a low voltage caused by it.

 

Besides, the bigger cans like that usually aren't the cause. I'd really be looking at the caps highlighted in the red box I drew. Those are the FINAL filtering caps before the voltages get sent to the H, DG and D boards. Those are the ones I'd be replacing.

 

Use your voltmeter to find the 15 and 5 Vdc lines going to the P25 plug. Measure them for DC first, then switch over to AC and see if you get any AC ripple on them. Usually dried out caps would exhibit AC ripple or just a lower DC voltage on them.

 

And if in doubt....replace them so you know 100% that the filters are doing what they are supposed to.

 

 

Customer: replied 2 years ago.
Forgot to mention that the capacitor is a 900uf, 220V, 105-deg C. You mentioned that the larger capacitors may not be the suspect. I will try to get it anyway and replace it.
Customer: replied 2 years ago.
Okay. Just got your response. I will also order the smaller capacitors. I hope this is it.

Thanks.
Expert:  TV Tech1 replied 2 years ago.

 

And if in doubt....replace them so you know 100% that the filters are doing what they are supposed to. If you had an ESR meter...I'd be checking the ESR on the caps. ESR = Equivalent Series Resistance. That simply checks the ability of a capacitor to FILTER AC ripple to DC voltage.

 

Caps act like batteries. They store a charge. Pulsating DC gets converted to pure DC with no ripple. That's why an ESR meter is so helpful with Caps. It simply measures the ability of Electrolyte to absorb/store ripple.

 

Think of a cap that's like a Half -Filled battery. Or a sulfated battery. Dried out or partially shorted, a battery cannot store enough energy to drive the load. Your load is the H, D, and DG boards.

 

If that BIG cap was heavily DOMED...then I would replace it. Genty curved...NO...I wouldn't worry about that.

 

 

 

Expert:  AudioExpert replied 2 years ago.
HelloCustomer I'm happy you were able to find someone to assist you. I read your assumptions on how I operate. It really all depends on the situation, and the ability of the person I'm working with.

In any case, my best to you, and I'm hopeful that TV Tech 1 will guide you to positive outcome. Thank you again.

Dave
Customer: replied 2 years ago.
Thanks Dave.
Expert:  AudioExpert replied 2 years ago.
Please let me know that you have it resolved. It sounds like you're in good hands.

Regards,

Dave
Customer: replied 2 years ago.
To TV Tech1, there is no progress yet. The parts I ordered was shipped on Monday(2/6//12)so I should get them, hopefully, sometime this week or the weekend. Just want to give you an update.
Expert:  AudioExpert replied 2 years ago.
HelloCustomer

Just a footnote. In case you have any difficulty obtaining parts, the largest distributor for Toshiba in the country is right here by me. They are Andrew's Electronics. Nice of you to update TV Tech 1.

Take care,

Dave
Customer: replied 2 years ago.
To TV Tech1,
I received my new power supply board and replaced the old one. Before turning it on, I connected our Direct TV box output to the TV's "Video 1" input(Red, White, Yellow). When I turned the TV on, I was disappointed to see that there was no change to the screen. Like it was before, I am getting white screen (only whiter)and sound. I guess I still have to replace the HDMI Board. I am not sure but it may have been damaged by the old power supply board. What do you think?
Customer: replied 2 years ago.
TV Tech1

Please ignore my previous note. I rechecked all connections in the power supply board as well as the DG Board (HDMI Board). When I turned the TV on this time, the TV started working. I tried all inputs as well as the 2 HDMI inputs. Every one is working. Hey, thank you very much for leading me through this problem. Do I now click on "Accept Answer" or do you want me to test the TV out a couple more days?
Expert:  AudioExpert replied 2 years ago.
Good evening to both of you. I'm merely here for input, as I'm on the reply list with TV Tech 1. I think what you mean by describing "white images", is that you're seeing just the luminance(black and white picture without chroma). That may be where your issue is. That's all for me. I assume TV Tech 1 is still working with you, although, I believe your question has timed out.

Anyway, have a good evening.

Dave

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
< Last | Next >
  • I'm screaming your praises!! WOW! I plugged my TV in and bammo! The picture came on bright and beautiful. What a relief! YOU saved me some money and headache. VM United States
  • I love this site! $9 instead of a repairman or new/used frig can't be beaten. This older woman will worry less now that she knows about this site. Bless you all. Windy USA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
 
 
 

Meet The Experts:

 
 
 
  • TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/TV/TVTech1/2013-3-25_625_TECH1Nobanner.64x64.jpg TV Tech1's Avatar

    TV Tech1

    Technician

    Satisfied Customers:

    4800
    30 Years experience. Authorized Warranty servicer.
  • http://ww2.justanswer.com/uploads/OR/OriginalSeadog/2011-7-22_191917_ProfilePicture.64x64.jpg Rod's Avatar

    Rod

    TV & Communications Sys Repair

    Satisfied Customers:

    2354
    FCC Commercial License, Previous owner of Electronics Repair shop, 40+ years in electronic systems.
  • http://ww2.justanswer.com/uploads/benimur/2009-03-29_003401_id_2.jpg Louie's Avatar

    Louie

    Technician

    Satisfied Customers:

    2208
    25+ yrs. experience in the field and 3+ yrs. online, down to component level.
  • http://ww2.justanswer.com/uploads/P0/p0llinate/2011-4-27_174649_tucker.64x64.JPG Nathan's Avatar

    Nathan

    Installer

    Satisfied Customers:

    1683
    Custom home theater installer, authorized dealer top brands.
  • http://ww2.justanswer.com/uploads/ST/steven.benoit/2011-4-1_194735_untitled1.64x64.jpg Steven's Avatar

    Steven

    Technician

    Satisfied Customers:

    1366
    Ma. Master Technician Lic. Authorized Warranty Support.
  • http://ww2.justanswer.com/uploads/IT/ITPeter/2011-5-3_23187_Pete.64x64.JPG Pete's Avatar

    Pete

    Electronic Engineer

    Satisfied Customers:

    1260
    12+ years experience installing and repairing electronics.
  • http://ww2.justanswer.com/uploads/3G/3guk/2011-1-15_132320_D1SC01363.64x64.jpg James's Avatar

    James

    Technician

    Satisfied Customers:

    1154
    AV Service Engineer (4 Years)