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Ask Jack Your Own Question

Jack
Jack, Technician
Category: TV
Satisfied Customers: 4068
Experience:  35 years experience as audio,video repair and installation tech
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no sound on my sharp tv

Resolved Question:

no sound on my sharp tv
Submitted: 2 years ago.
Category: TV
Expert:  Jack replied 2 years ago.

Jack :

Hi and welcome to justanswer.
I`m going to help you with your tv but first i will have a few questions;


Are you connected with a cable box,satellite receiver etc ?
Or directly to cable/antenna ?


I will be in standby, just send me a reply ,and i will be notified and be with you ASAP.


 

Customer:

we connect with a cable box

Customer:

can we deal with this tomorrow?

Customer:

ahhh tomorrow is the holiday

Customer:

well send me an email when you can. I'm going offline now as well.

Jack :

hello

Jack :

sorry ,had to step out for a bit

Jack :

I might have something easy enough for you to try tonight

Jack :

Unplug the cable box`s power cord off the wall for a couple of minutes and try it again

Customer:

alright, here goes, I will. No sound.

Jack :

Did you pull off the power cord ?

Customer:

I,m out of energy for tonight. Thanks Jack but I think I'll quit. Yes. the stations all say, to be announced.

Jack :

Note that it may take a few minutes for the cable box to restart/reboot after you plug it back

Customer:

I can't struggle anymore with the cords in the back.

Jack :

it is just the power cord

Jack :

not the other cords

Jack :

unplug the cable box from the house AC electricity

Customer:

yes and it still hasn't rebooted

Jack :

yes it may take a minute or two

Customer:

the picture is spectacular, maybe because I can't hear anything

Jack :

Still rebooting ?

Customer:

should I call comcast and have them refresh the signal?

Jack :

has it finished re-booting ?

Customer:

yes to be announced

Customer:

no

Jack :

It says 'to be announced " on the screen ??

Customer:

it hasn't rebooted

Jack :

o.k , you have to wait until it finishes

Customer:

no on the guide

Jack :

Sometimes it takes up to 5 minutes

Customer:

I guess I'm too tired to be patient with it.

Jack :

Also make sure the volume is up on your tv but not too loud otherwise you may get a rush when it comes back on

Customer:

It' not coming in. Good picture no guide and no sound

Customer:

It was working very well today but I moved the wires and now no sound

Customer:

It may be too loud if it comes in

Jack :

o.k then it may have to do with your wiring if it was working before you moved those cables

Customer:

now the guide is back and no sound, I have changed the wires in back

Jack :

Well, if you want to try to re-connect those wire tomorrow, send me a reply and i`ll be with you ASAP

Customer:

can we take a rain check and get back tomorrow, what time?

Jack :

Do you have anything else like a dvd connected to your tv ?

Customer:

oh yes

Jack :

Any time you want

Jack :

Is that working ?

Customer:

DVD and extra speakers

Customer:

the DVD works well and the sound comes through auxiliary speakers very well

Jack :

o.k then this has to do with the cable box and/or its wiring

Customer:

See you tomorrow. Yes it's my doing, well goodnight

Jack :

o.k then ,talk to you tomorrow

Jack :

good night

Customer:

i'll leave the window open?

Jack :

If you want to, it doesn`t really matter

Customer:

okay

Jack :

o.k then

Customer:

morning Jack can we do this?

Customer:

if you're busy how 'bout tomorrow?

Customer:

send me an email or my cell phone is XXXXXXXXXX send a message.

Customer:

Happy Thanksgiving, I'll watch for a while.

Customer:

okay signing out, will try tomorrow the day after Thanksgiving.

Jack :

Hello again

Jack :

Sorry was locked on another post when you replied to me

Jack :

Unfortunately i am not allowed to contact you outside of this post and your cell phone number is XXXXX out on my end anyway

Jack :

If you want to do this today, this morning or any time, i am ready to proceed

Customer:

well thanks again

Customer:

sorry I missed you yeterday

Customer:

I can look for you at 9or 9:30

Jack :

O.k no problem, if i don`t get back to you before then i`m booking you for 9 :)

Jack :

Still in need of the coffee rush :)

Customer:

I had my coffee and did the sudoku

Customer:

hi Jack

Jack :

Hello, was just reviewing what we had so far

Jack :

I`ll get the manual for your tv again and perhaps if you could give me the brand/model of your cable box ?

Customer:

still no sound but daylight helps to see things at the back of the tv. Comcast gives me a Motorola Cable Box and it has a row of five outputs red green blue tetc

Jack :

Is that where you cables are connected , the component Y-Pb-Pr for picture and 2 red/white for left/right audio ?

Jack :

Thats a total of 5 cables

Customer:

DCT6200/2005

Jack :

o.k thats great

Jack :

I saw that you mentioned at some point a HTS(home theater system) ?

Customer:

so the cables coming into the tv, its hard to get to the back of the thing, give me a sec

Jack :

Take your time, i have to retrieve some info,

Jack :

be back shortly

Customer:

I just disconnected everycable for the tv

Customer:

even the cable cable

Customer:

input 3 has 5 connections

Customer:

y pb fr and a red and white audio output?

Jack :

Input 3 would do it ,yes

Jack :

And on your cable box , just above the card slot and in a horizontal row you have the same component connectors

Jack :

You will see that every jack/connectors have their colors

Customer:

those are the conns that were there in the first place still in

Jack :

Use the same colors on both ends of that cable, they are the same on your tv

Jack :

o.k then if thats where it was on your tv, then just connect them back on the cable box where i told you

Customer:

yes in input 3

Customer:

on to the tv I'' do that

Jack :

on your cable box , just above the card slot and in a horizontal row you have the same component connectors

Customer:

red blue gren are in but not sure about the audio

Customer:

I he a dvd player also which I've disconnected

Customer:

I reconn the cable in

Jack :

audio is to the left of those connectors Y-Pb-Pr on the cable box

Customer:

goood so I connected it. That was probablu the problem

Customer:

ready to try

Jack :

Got sound now ?

Jack :

o.k

Customer:

don't know

Customer:

yes it's working yay. Can we do the DVD player?

Jack :

Did you disconnect it as well ?

Customer:

yes I did soI could see the whole board

Jack :

O.k then if you look at the back of the dvd player, can you tell me what kind of cables/connections are there ?

Customer:

The cables are 5 feet long and the tv is foot from everything

Customer:

yellow red white

Jack :

O.k then that is standard audio/video , be right back

Jack :

Input 2 on your tv would do just fine

Jack :

Same thing as before ,use the color coded connectors

Customer:

I think I have an s-cable too

Customer:

thanks input 2

Jack :

O.k but you still will need 2 audio red/white cables

Customer:

the colored wires are in 2

Jack :

You have the red/white/yellow cable ?

Customer:

yes there is no only a red and white radio shack set of wires coming out from the dvd box

Jack :

But do you have a spare red/white /yellow cable or just 2 sets of re/whites ?

Customer:

and a yellow radio shack pin connector which I thing was in the s-cab;

Customer:

e spot

Jack :

O.k then use that one along with the red/white cable

Jack :

Input 2 has a S-video input

Customer:

thanks its all attached

Jack :

Is it working ?

Jack :

Try a dvd ?

Customer:

the dvd is reading.no sound on the dvd

Jack :

Picture ?

Customer:

yes I had to turn on the Sherwood radio aux etc

Jack :

o.k then

Customer:

picture, all is great! I am done

Jack :

Sounds good , so to speak :)

Customer:

yes good pun

Customer:

how much do I owe you?

Jack :

Have a nice thanks giving week-end and you can close this chat from your end with the accept button if you are satisfied with my answer and have no other questions at this time.


Also, you will receive an email after this chat is closed and there will be a link to get back to me anytime if you have any questions.

Jack :

Just the accept button will do the trick

Customer:

very nice meeting you, have a great weekend, bye and thanks a lot.

Jack :

You`re most welcome

Jack, Technician
Category: TV
Satisfied Customers: 4068
Experience: 35 years experience as audio,video repair and installation tech
Jack and 3 other TV Specialists are ready to help you

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