How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Technician
Category: TV
Satisfied Customers: 2557
Experience:  25+ yrs. experience in the field and 5+ yrs. online, down to component level.
13948492
Type Your TV Question Here...
Louie is online now
A new question is answered every 9 seconds

I have demo mode (loop) that keeps poping up on my Sony Bravia

Customer Question

I have demo mode (loop) that keeps poping up on my Sony Bravia Rm-yd035. Demo loop shows at the bottom of the page and Bravia engine 2 shows underneath it. Half
Submitted: 5 years ago.
Category: TV
Expert:  Anthony_Infotech replied 5 years ago.
Hello
Welcome
Thanks for using JustAnswer

If you could just answer the below info requests please this will help me a lot thanks!

That isnt the model number but the remote code you will find the model number please on the back of the set?

How often does the demo mode pop up?is it there all the time or intermittent?

Anthony
Customer: replied 5 years ago.
It is there all the time model number 40ex400.
Expert:  Anthony_Infotech replied 5 years ago.
Hi

Sorry your still short of letters on the model number it will have 2 or 3 letters before the number please?

Anthony
Customer: replied 5 years ago.
kdl-40ex400
Expert:  Anthony_Infotech replied 5 years ago.
Hi

OK I need to research at Sony so please just reply with OK and I will get back to you

Anthony
Customer: replied 5 years ago.
Thanks but don't worry about researching it. I have figured the problem out and fixed it on my own. I will be requesting a refund