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Steven
Steven, Technician
Category: TV
Satisfied Customers: 2759
Experience:  Ma. Master Technician Lic. Authorized Warranty Support.
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I have a sony bravia flat screen that now has a split screen.

This answer was rated:

I have a sony bravia flat screen that now has a split screen. There is a liine going down the right side of the picture and what is supposed to be viewed on the left side of the screen shows up on the right side of the line. Tried adjusting the horizontal on the tv, but this does not fix the problem. Any suggestions on what is going on or what I should do?

Steven :

Hi my name isXXXXX will be right with you. I may have a few questions to be able to provide you with a more accurate answer to your question.

Steven :

is it like this with all inputs and source equipment, DVD, cable box, ect ?

Customer:

let me check

Customer:

i hooked up a video game and there was no split screen.

Customer:

Also used same input as tv

Steven :

So the problem only exsist with what Cable box ?

Customer:

apparantly

Customer:

can a cable box cause a tv to split screen? - I have another box on a different TV and it is working fine

Steven :

It seems that somehow the output resolution seeting of your cable box might have got changed

Customer:

so what now?>

Customer:

while you were away i also plugged in a blue ray and the picture is fine

Steven :

Al cable boxes are different in how the settings are ajusted, some are adjusted by powering off then pressing the menu button, a screen will appear that will allow you to use the remote to make changes, the HDMI out put setting should be set at 1080i

Steven :

you may have to get the cable company to reset it for you.

Customer:

its fixed

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