Hi. I'm Steve. I'm sorry to hear about your TV. I will try my best to give you a precise and accurate answer.
Are you using a cable box?
Ok, both the cable box and the TV have screen format/ratio controls.
You need to mess with both.
Be aware that if you have a HD cable box, only HD programs fill the screen automatically. You need to stretch the screen for SD programs. I do this with my Comcast remote. Others use the controls on their TV.
What is the make and model of the box? Are you connected with HDMI?
Ok, the Comcast remote should have a button labeled HD Size.
Pressing that will change the screen size each time you press it.
Try that first.
Just ask if you need more help on this issue. I will be here.
Thanks very much.
Ok, you must have a different remote.
Did the cable guy ever show you how to change screen size? Is there a 'Format' button maybe? Can you account for the function of every button on the remote?
HD Zoom...that's it. Press that a few times to cycle through the screen sizes.
Really? Very odd.
Ok, the Vizio remote has a WIDE button. That should do the same thing.
Ok, click on Menu (Vizio remote) and select Picture Options.
Do you have any screensize options in there?
Got it, many thanks
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